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Client Testimonials Reviews...

Date of review: July 5, 2017
“My old hot water tank sprung a leak and needed replacement.  I called Air Masters and the old tank was completely replaced with a brand new AO Smith tank and the old one haled away.  Also, and expansion system, earthquake straps securing, and a drain system were installed.  Great job!.”

Michael H, Port Orchard, WA 98366

Date of review: July 1, 2017
“All the staff that I dealt with were very professional.  I did receive some conflicting information between the service tech and Walt and the installer.  The last two said one thing and the service tech said something different.  I went with the advice from Walt and the installer.”

Keith W, Port Orchard, WA 98367

Date of review: June 26, 2017
“Your pricing was comparable to the other bids I received after doing a little work to be able to compare similar systems.  What you did that no one else did, was to really look over our house and come up with options specifically for us.  (For example, when I asked about replacing our heat pump with a gas furnace and AC.  The other estimators looked at me as if I had just grown horns, yet your guy included that as an option that I ended up using.)  Your service is also top notch.  Thanks!”

Jon G, Port Orchard, WA 98366

Date of review: June 23, 2017
“Fantastic.  Would and do highly recommend your company.”

Jack & Louise H, Gig Harbor, WA 98329

Date of review: June 20, 2017
“Air Masters did an expert job installing and responding immediately when an issue cropped up.  Mike was always quick to get back to us.”

Bill B, Hansville, WA 98340

Date of review: June 14, 2017
“Our journey with Air Masters started years ago with Mark and different technicians throughout the years keeping our existing furnace alive and kicking as long as possible.  Judy and I talked about getting bids from different companies, but we decided because of the past support from Air Masters we would use Air Masters as our installer.  I visited the office to get some information and was met by smiling happy employees.  I had several conversations with Teresa to set up our bid and make sure the install took place before we left on vacation.  It was a pleasure to deal with Walt, what a professional!  Direct and positive with the information needed to make our decision, not without a few stories.  Installers, Vincent and Nelson, make a professional team; always communicating to give the best possible product.  James, our electrician, did a great job of installing power for the AC unit.  Another quiet professional!  Our technician, Tyler, checked everything accomplishing the start up of the furnace and AC unit.  He then accomplished the impossible, explaining the thermostat to two computer novices so we understood how the thermostat affected each unit.  Then tonight Walt arrived after 6PM to deliver our rebates and look at the work performed.  I could see the pride Walt takes in Air Masters and the team that provided the install.  You know it takes a team of employees that love their job and are happy to give us their best.  Air Masters is that company.  We are so happy with Air Masters.  Thank you so much. ”

Dick & Judy N, Port Orchard, WA 98367

Date of review: June 8, 2017
Walter stepped up to deliver the promised system that had the heat pump lock out which qualified for the $300 PSE rebate.  Had to wait until 10:00AM on install date for the substitute tech to arrive.  The startup tech arrived at 11:00AM on the second day.  Installers were top quality.

Richard S, Bainbridge Island, WA 98110

Date of review: May 30, 2017
“Everything ran like clockwork - well organized.  Walt was very clear about the procedures.  The installers were courteous and showed respect for my property.  The machine is very quiet and economical.  Thank you.”

Greg H, Bremerton, WA 98310

Date of review: May 24, 2017
“Walt was very understanding and took me and my wife through step by step.  Very professional.  The two men (didn't get their names) were very good.  No mess was left.  Only mine (tried to get them to take, but no way)  Good job on them.  The tech was very good.  Everyone we encountered with this installation were beyond reproach.  They have no vices.  Thank you for helping us beat the heat.  PS As your slogan says, "Quality doesn't cost, It pays"  That is true.”

Max E, Port Orchard, WA 98367

Date of review: May 15, 2017
“Great team!!  Very friendly, on time with real attention to detail.”

Phil & Fran H, Port Orchard, WA 98367

Date of review: May 11, 2017
“Water heater installation was done with a minimum of disruption.  Crew was on time, very friendly, and explained settings and operation before leaving.  They were neat and thorough and cleaned the workplace and walkway before leaving.  We will certainly contact the company for future plumbing and heating needs.”

Daniel R, Port Orchard, WA 98366

Date of review: May 11, 2017
“You did a very good job!

Emily B, Port Orchard, WA 98367

Date of review: May 10, 2017
“Very good experience.  Walt and the rest of your crew were very knowledgeable, very nice, and courteous.  Also office gals a thumbs up.”

Judy B, Gig Harbor, WA 98332

Date of review: May 2, 2017
“Very courteous and professional.  The job was done promptly and works great.  A little more training on how the remote works to bring temperature down only when all modes are on cooling would be helpful.  I appreciate you filling out rebate information for us.”

Jeanette F, Bremerton, WA 98311

Date of review: April 19, 2017
All of the employees from the beginning to the end of the process were competent and courteous.  We love the system so far and are happy with everything.”

Karen B, Fox Island, WA 98333

Date of review: April 12, 2017
I found you to be on time, considerate, friendly and honest.  The salesperson was very up front about costs and how we could balance budget with heating and cooling needs.  I genuinely liked the people I met on this job.  And when things deviated from what was expected, resulting in additional cost, that was handled very well also”

Kim H, Port Orchard, WA 98367

Date of review: March 24, 2017
“Pride and professionalism runs deeps in Air Masters Inc. Walt Pomerinke & gentlemen who installed our furnace are valuable assets. They really know what they are doing.
Sincerely appreciate the fact that my install schedule was cut down by 5 days… This a really big deal during the winter months… Great team!!!”
Elmer A, Port Orchard, WA 98367

Date of review: March 24, 2017
“Air Masters replaced a heat pump/air handler for us. The old unit(s) were original to the home- 27 years old, and not able to keep the home a uniform temperature. Some rooms- hot, while others up to 10°F cooler than then thermostat setting. The replacement was an upgrade- Variable speed, which in the original position still did not heat our home uniformly. Within a day, Mark was unhappy with the performance of system. He came by and spent the morning re-engineering (measurements/airflow). He ordered new sheet metal and a week later Mark and crew moved air handler and reducted the main trunk of the system. This added 2-3 Days to the job, but now and for the past month our house has been comfortable in all rooms; no cold bedrooms, no hot stuffy upstairs.  Mark holds himself and his company to a high standard, and we appreciate that. With rebate, manufacture and Puget Sound, Air Masters cost was the same as other installers. We got a better system, and enginnered system for the same price as 2 other estimates.
Thank you!”
Robert M, Poulsbo, WA 98370

Date of review: March 20, 2017
“Thank you. Great experience!”
Jim G, 
Olalla, WA 98359

Date of review: March 16, 2017
“We always have a great experience with everyone that you sent here. Our water heater was put in the same day making our experience over the top. It’s nice that we don’t have to worry if you have our back!!
Thank you all for your help.”
Rich + Vicki M   
Silverdale, WA 98383

Date of review: March 8, 2017
“it’s been fantastic! You guys came back with a quote for us quickly, scheduled our install easily and communicated with us very well.
Thank you so much!”
Leslie C   
Port Orchard, WA 98366

Date of review: March, 5, 2017
Walt was very nice and responsive but he didn’t include all the things we wanted done on the project in his bid which caused confusion during the project.
Also, Ken mentioned that HVACs- Furnaces, were not usually installed until later in the remodel- home building process. Walt knew we were doing a big remodel- I wish he would have advised us to wait rather than make the sale and do the project at the wrong time.”
Lisa L, 
Bremerton, WA 98310

Date of review: February 28, 2017
“We really appreciated the professionalism of Mike Nottingham and crew. The only issue we had was the install crew was unaware that we had purchased a wireless thermostat and not all parts of system were loaded onto the truck. This resulted in delay (1 day) extra for installation. Mike has been extremely helpful in answering questions and helping us learn the system quickly. Thank you very much!”
Karl S, 
Port Orchard, WA 98366

Date of review: February 27, 2017
“Our Air Masters experience was excellent right from the very beginning. Walt made us feel very confident in purchasing our Lennox through Air Masters. His knowledge and professionalism was very apparent + he very much conveyed the message that Air Masters is a very professional company. The installers, Eric & Nelson, also displayed professionalism + knowledge. Nelson expressed his appreciation for purchasing our Lennox through Air Masters. Great people!”
Gerald J. & Joan M. E 
Port Orchard, WA 98367

Date of review: February 23, 2017
“We were fully satisfied with the professional service from Air Masters, and the performance of our new furnace.”
Virginia N, 
Port Orchard, WA 98366

Date of review: February 13, 2017
“Would definitely refer to family and friends.”
Robert S, Seabeck, WA, 98380

Date of review: February 9, 2017
“I apologize for my tardiness in returning this, but my husband’s death has caused a lot of paperwork and technicalities in taking care of all those things. My furnace went out during that time and I also broke my leg. My experience with “Everyone” at Air Masters was more than positive from the first phone contact to the service men who came out to see if they could fix instead of replace! Especially “Kyle” who even came to my home on New Years Eve to restart pilot light. The team who installed the furnace were also very professional, fast, and patient with explaining things to an older lady.
Thank you very much!”
MargaLee H, Port Orchard, WA 98366

Date of review: February 7, 2017
“I don’t know what a “tough job” looks like to you folks, but my job looked very tough to me. Your guys never got frustrated, they just kept their cool, came up with creative ways to get it done.
Good job!”
Bill K, Port Orchard, WA 98366

Date of review: February 7, 2017
“Great Experience- Thank You.”
Mike M, Port Orchard, WA 98367

Date of review: February 5, 2017
“When we originally sat down with Mike Nottingham, and discussed our options, we were very impressed with his knowledge, and showing us different comparisons.
We didn’t shop around as we trusted Air Master and their employees. We were disappointed. The crew that came to install on the coldest day of the year, were efficient, timely, friendly and knew their jobs well. Before we knew it, the new system was in, running & efficiently. We haven’t received our first electric bill reflecting our new system, but sure it’s lower. We would recommend Air Masters to friends, family, strangers, and will continue to use their services.
The other icing on the cake is Lennox has a rebate of $850 they are giving us. Love it.”
Al & Gena B, Belfair, WA 98528

Date of review: January 31, 2017
“Installer was well verse with his job. Very neatly installed. He was accommodating to all questions we ask and cleared our concerns about the new furnace. Just one small item missed- the carbon monoxide detector came a bit late. One thing was that the circuit breakers on some outlet in the kitchen were off. When he was looking which one was the furnace. Job well done. Thank you”
Julie Ann Y, Bremerton, WA 98311

Date of review: January 27, 2017
“First of all, A.M.’s was viewed as the most professional HVAC company that we got bids from. Bid was clear-cut and estimator was knowledgeable with years of experience. Install team was great in accommodating our future remodel plans with our layout. Good follow through by all AM’s staff. You have a great company & business plan. Best of luck! 
Art & Roni”
Art C, Silverdale, WA 98383

Date of review: January 24, 2017
“These folks were great. They were fast to respond, quick to get someone over, they assessed the problem, got the part and come right over to finish. The tech [Kyle] west really nice and patient with my incessant barker dog, who’s not little. I will recommend them to my friends and will totally use their services again when I need them.”
Joshua C., Bremerton, WA 98337

Date of review: January 13, 2017
“OMG! Our furnace went out this morning and temperatures outside are in the 30’s. We phoned Air Masters and the very professional and nice young lady on the otherend told me that they were very busy but could send someone out between 5-6pm but at time and a half. We didn’t really have a choice so we said ok. She phoned me back about two hours later and said that she had a cancelation but if we could be home around 1pm they would fit us in. I got home at 12:30 and Kyle was sitting in front of the house waiting for me. He was quick, professional, diagnosed the problem, had the part (a board) in his truck, and we were up and running in no time at all. I am very happy with this company. We had been a long time customer of a local company here in Port Orchard but they could not fit us in until several days later. I believe we have just switched our Heating and A/C to Air Masters. THANK YOU!!”
Sue B
., Bainbridge Island, WA 98110

Date of review: January 7, 2017
“I was very pleased with how quickly a tech could come out, your staff was great @ rearranging things so I didn’t have to pay an overtime fee. I really appreciate that. Unfortunately the tech that came out made the intermittently working furnace into a non working furnace. When Walt came out to set us up with a new one he said he could almost guarantee it could be installed next day. Unfortunately, we were 5 days with no heat + very unhappy renters. I understand that things happen, but it would have been better for myself + my renters had either 
a.) the heater been left to work intermittently until the new one was installed or
b.) we had not been told that a next day install was even an option. I would have rather been pleasantly surprised than annoyed that I had to wait. 
Once the install was scheduled + on the day of the install, I have no complaints. Things went smoothly + I was very pleased with the final results.”
Carrie M, Bremerton, WA 98311

Date of review: January 6, 2017
“The Air Master team as usual was awesome!! Quick, Friendly, honest + Really worked with you to get us the Best Discounts- Thank you so very much-+our tenants are toasty warm”
Linda K, Port Orchard, WA 98366

Date of review: January 3, 2017
“After meeting Walter I knew estimate #3 would be our choice! He and everyone I dealt with was incredibly courteous and friendly. Everyone was extremely sympathetic to our no heat situation- even trying to move us up during the cold snap we were having.
I was especially impressed when shortly after our install we had no heat again. The after hours staff members had just arrived home after a very long day- but made the decision to make a service call even though it was pushing 9pm!
He was pleasant and courteous even though this was the last place I’m sure he wanted to be!”
Kathleen H, Bainbridge Island, WA 98110

Date or review: December 28, 2016
“I enjoyed dealing with Walt and Theresa. Love my new system. I would highly recommend you to anyone!
Happy new year”
Jill M, Manchester, WA 98353

Date of review: December 15, 2016
“We couldn’t be more pleases with the professionalism and customer service that we received. We will be referring anyone we come into contact with that needs HVAC services. 
Thank you for a job well done through and through!”
Kerwin & Lisa S, Gig Harbor, WA 98335

Date of review: December 10, 2016
“We were very happy with the whole experience- initial visit, timeliness, install, professionalism of install team etc.”
Todd + Cassidy U

Date of review: December 9, 2016
“I would like to say that everything was great and I’m happy with the service and the product but I can’t say that. As far as the actual installation and the crew that installed the units I have no real complaints. They seemed to go about their business professionally and got the job done in the one day window.
I am however somewhat annoyed that I did not get what I was sold and paid for. The units that are installed in my home are not the ones that Walt and I discussed and agreed to when he gave me that estimate. I have the feeling, rightly or not, that I have been in a bait and switch type of transaction. I was sold one thing and been given something else. I feel that Walt should have known from the beginning that the united he originally sold me on would not work in a mobile home without extensive remodel work. So when he told me prior to installation day that the original units wouldn’t fit but I have another unit that will and is almost as good as the one I promised you, I should have stopped and asked more questions then. That’s on me and I guess that you’re never too old to learn. The bottom line on this is that I feel I padi for a system with a certain overall rating and I ended getting a system with an inferior rating than what was originally agreed to. I realize you lowered the price on this to compensate for the rebate I was no longer entitled to, but the bottom line is the same, I got a less efficient system for the same price as I would have paid for the better one.
On another subject I am wondering if it is normal for the unit to be running almost constantly? I have the temp set at only 70 degrees but the blower is running all the time and it never seems to get to the desired temp. It took almost three hours to heat the home from a temp of 66 to barely reaching 70. Then it keeps turning back on and doesn’t seem to be able to heat the house adequately. I have a wood stove and do use it most of the winter but I still want a furnace that I can be comfortable with. I know heat pumps do not produce a hot exhaust but this one seems to blow lukewarm air and takes forever to heat the place up. I’d like to have this checked as it is snowy outside today and the furnace has been running all morning without really heating the place up. My old Coleman furnace at least put out enough to get the place warm in a timely manner. I may be having buyer’s remorse already.
I would like to have everything double checked again as I don’t feel it’s producing enough heat.
Sincerely, Chris Sayers”

Christ Sayers

Date of review: December 6, 2016
“I am completely satisfied of them services I received from your staffs. Starting from Tyler who gave me an honest diagnosis of my deal furnace (pro’s & con’s) to Mike who give me & detailed explanation of how I can finance my house project (rebates & deductions in they temporary invoice)
The installing staffs including the technicians are fantastic workers. Working whole day w/ out a lunch break. And, before they left the premises, I was told that Air Masters will call to reschedule a date to finalized the paper work. Thank you for a well-organized rescheduling. I’ll not hesitate to recommend your business. 😊”
Lillian Ganalon

Date of review: December 5, 2016
“…You still get a 5 star recommendation from me. The proof is how quickly and how responsive you were to my situation. The tech came, was happy to help, took him 5 min to fix and 30min to drive in the rain. Obviously my happiness is more important than your bottom line or convenience. I am very impressed with everything and to me the measure of a company is how they treat their customer service.
I am very happy with you…”
James Billington

Date of review: November 29, 2016
“There were some problems with the way the furnace was installed 4 months ago. I explained the problems. He explained things very well for us to understand. I highly recommend this company.”

Date of review: November 28, 2016
“As usual the crew led by Ken was excellent. They were very professional and knowledgeable of the equipment being installed. We are always pleased with the office staff and installers.”
Steven Frey

Date of review: November 27, 2016
“After a chilly turkey day I called Air Masters. The only tech on call was busy with a call to Port Towsound? He arrived here in Port Orchard about 5 hours later but with a smile on his face.20 minutes later we had a working furnace. Thanks for being on duty. I have used this company  before and would use them again.”
Ken H.

Date of review: November 26, 2016
“Our experience with Air Masters has been very good. We had a compete heating/ air conditioning system installed. It was install in one day, on the designated day, and in time for a party we had that evening. The installation crew was respectful as was the electrical subcontractor. Mike Nottingham was thorough in his presentation giving us several options that helped us make a decision on the system that would best suit our needs. We were instructed on how to set the system after the installation and it’s working perfectly. The controls are easy even for older folks. I’d recommend Air Masters to anyone.”
Don Grimes

Date of review: November 22, 2016
“Service was great. Job done quickly as promised.
Robert Dick

Date of review: November 20, 2016
“-I really appreciate the support from your office staff. They were always very courteous and answered all of my questions in a professional manner. They even processed our Lennox rebate forms!!
- Walt Pomerinke educated us on Lennox HVAC equipment, provided quotes for us to choose our requirements. He returned in a few days and we placed the order. Walt told us the process for installation which was 100% accurate.
- The installation team led by Ken did a great job. They answered my questions, were very courteous and made sure everything was cleaned up before leaving.
- I rate your office staff, Walt and Ken’s team outstanding.
Thanks for everything.”
Gary Reite

Date of review: November 18, 2016
“As usual everyone at Air Master’s has taken GREAT care of us. Whenever any issue arose Teresa or Mike made sure it was taken care of as quickly as possible. Awesome service as usual.”
Ron + Crystal Anderson

Date of review: November 17, 2016
“Walt, Ken + Staff were great.
All courteous + respectful.
The install took longer than expected. 3 days instead of 2. I understand that is was a tough job.
We have some exposed “pipes” inside the house. We are wondering if there some way to cover those.
We love that you manage papers for rebates.”
Peter Korytko

Date of review:
November 17, 2016
“One out of five stars.”
Will Sutter

Date of review: November 11, 2016
“Airmasters Management,
I want to convey how happy we are with the install done by your crew. From our first meetings with Mike to get an estimate to the final customer brief received at end of install we feel we got the best service available.
Please give our feelings to your workers.”
Bibi and Steven Frey

Date of review: November 5, 2016
“Overall the install went good and I am pleased with the work. Some shortfalls though was communication when we were getting close to the final install date. We still didnt have a passed inspection permit.
After multiple phone calls I was finally returned a phone call from the installer and told he would get the permit and inspection in time. The inspector came to the house and told us we needed to have the permit through the city and not the county.
After multiple calls again the installer finally called back and said he would get the proper permit and have the inspection done in time. Cascade Natural Gas was scheduled out on the same day or the install and would not set the meter Because the house side of the gas line was not yet connected to the natural gas meter base. After many phone calls between the installer, myself and CNG we were finally able to complete the project.
Things that could improve
-Getting permit from proper office in a timely manner.
-Having the new line connected to the meter base before CNG comes out to set the meter.”

Matthew Reineccius

Date of review: November 1, 2016
“The installer did a great job!!”
Rollo K. Vanslyke

Date of review: October 28, 2016
“I worked with Ken on 2 different properties (replacement of 2 heat pumps at one location 2nd total heating system replacement at second) 2nd have nothing but respect for he and other people who did installations.
The office people -> TERRIFIC!”
David Hill

Date of review: October 27, 2016
“Furnace install-Everyone very helpful and knowledgeable. Friendly and seemed to be genuinely happy doing their job. It was even better when there was an earlier appt opening- they called me and moved my install up to the earlier opening.
     Thank you!
OH- and Your guy Walt- very personable easy to talk to and explains things in detail-made me feel confident in my purchase”
Tanya Forney 

Date of review: October 18, 2016
“Air Masters staff was task oriented and displayed a professional demeanor.
Special mention to employee Casey, a hard worker with a smile on his face even though the other workers rode him hard (in a supportive way). We think Casey understands to be a good boss you must be a great worker. We believe Casey is going to be a good boss in the future!
Tony also deserves special mention: He is detail oriented and did not leave the jobsite until after 8pm, wanting to make sure all the details were addressed and were correct!
Thank you to your crew, unbelievable that all of it could be installed and up/running in one day. We feel we have a quality product installed by a professional staff that cared and their finished product supports our belief!
Great staff including our office support staff, all seem to work well together.
Best regards, Jill and Wayne Tripp”
Jill +Wayne Tripp

Date of review: October 17, 2016
“The new furnace was installed in a timely and efficient manner. The area was left very clean and tidy. To date the furnace has been functioning well. I had one small problem with the adjustment of the thermostat. Since it has been re-adjusted it is working well so far.”
Margaret Saffer

Date of review: September 30, 2016
“I am happy with the way the installation and sales transaction was completed! I would be glad to highly recommend your business to Friends + Family!
Thank you again For the Job well done!”
Rudy Ruiz

Date of review: September 26, 2016
“My experience with Air Masters install team was the most professional I’ve seen in a while. Their knowledge of their job was outstanding. When I asked a dumb question, it was explained to me in a very professional manner in which i could understand. My initial visit to the Air Masters office was a enjoyment because of the professional and courteous greeting. I explained what i was looking for. they explained to me what they had and set up a date of installation and what was needed. All went well and installation was completed as promised. I would recommend Air Masters to anyone. Atta Boy to the professional Team at Air Masters.”
Odie Kennedy
Port Orchard

Date of review: September 26, 2016
“I just retired from HP/COMPAQ/DIGITIAL after 38 years in the field service as a computer tech. I worked with a lot of customers in my career and survey results were always an important aspect of my job. That being said I know and appreciate it when I get good service!
From Sales (Walt), the 5 service techs & Haydon the electrician they all provided good service and answered all my questions. Thanks for a job well done!
Regards, Jim Goodwin”
Jim Goodwin

Date of review: September 22, 2016
“Office staff very professional
Scheduling- 8 Air Masters Personnel came as scheduled
Generator installation- 9 Well done
Propane connection- 10 Installed shutoff valves and regulator 
Electrical connection/transfer switch installation- 7 Electricians left without going over changes to electrical panels and transfer switch
Generator startup/Testing- 8 Technician was through in following start up preocedure and service bulletins
Transfer switch testing- 7 Was unable to clear alarm on initial testing. Came back next day and resolved problem.”
Michael Zigich

Date of review: September 19, 2016
“My experience was excellent, from the very first day. Mike left me with a hard copy of our estimate, that was spot on with the final cost- no weirdo fees! The office staff is so friendly and helpful every time I call or stop by. The installers did an amazing job; taking the extra time to ensure that everything works and that I know how to work everything. The follow-up meeting really made the experience- taking the time to check up on our new system is not the sort of service you see much anymore.
The thing I love most about the new system is how fantastically it works. I was a little hesitant going with a centralized system because on cold days I really like standing in front of a heat source, like a fire place, and these systems aren’t like that at all. But, I was pleasantly surprised! When the heat is on, I feel it blowing out the air, and it makes the whole house cozy.
Two things went above any beyond all my expectations: First, I don’t know if this was a fluke or incredible skill, but I’m going to give my installers the credit for amazing vent placement. Those ceiling vents are dead center. It’s perfect for anyone who might be a little crazy about symmetry 😊. Second, you guys at Air Masters filled out the warranty for all the equipment. That’s amazing! I don’t know how many times I forget to fill out that paperwork, and to already have peace of mind that its done is way beyond what I was expecting.
You all are great, and I’ll definitely be recommending Air Masters to everyone.”
The Angelozzi family

Date of review: September 18, 2016
“Walt was very nice and the technician did a great job- I love the Mitsubishi”
Margaret Huson

Date of review: September 15, 2016
“Would hire again? Yes”
Michael Montfort
Port Orchard

Date of review: September 11, 2016
“Everybody on this job was very professional, and a pleasure to watch. Done in one day, and I love my new heat pump. I wouldn’t hesitate to recommend them.”
Karen Siderakis
Gig Harbor

Date of review: September 8, 2016
“We are very pleased your company’s workers.
And specialy Mike’s always keep appointment time. Also others worker’s very nice after care.
Thank you very much.
I will introduce to other’s people need Air condition.”
Aiko + Denny Davis

Date of review: August 18, 2016 
“A few minor repairs were needed after the install. Walt did them when he come to go over the refund (tax +PSE) paper work.
AMI installers were very good. Electricial contractor (Sunset) ok but not as helpful as AMI’s.”
Hal Westrech 

Date of review: August 18, 2016
“Great service from start to finish.”
Andy Tolman
Port Orchard

Date of review: August 16, 2016
“I am so pleased with the outcome of all my experience with Air Masters. They are on time and very professional. Walt the sales rep is a very great guy. Would tell all to use Air Masters. THANK you”
John Busek

Date of review: August 12, 2016
“I work in the construction industry. I commonly hear great sales pitches followed by poor performances. Air Masters Representative Mike Nottingham provided an honest and straightforward sales presentation and the installation team followed up with an efficient one day installation. Solid performance. There was one minor deficiency which was resolved quickly the following day. Air Masters is a firm that delivers a quality product at a competitive price. Highly recommended.”
Robert Somerville

Date of review: August 4, 2016
“Would hire again? Yes”
Dale Tumley

Date of review: August 2, 2016
“From the time we first contacted your office & Mike gave us his presentation until he came for the exit meeting, the whole process was superb! The professionalism of Dan/The electricians, final inspection could not have been orchestrated any better. Great service, timely installation, complete clean up- simply put & a great value.
Use us for a reference if you desire.”
Roger & Phyllis Erickson

Date of review: July 28, 2016
“This is my second experience with Air Masters and they completely blow me away, their product is great, their customer service is one in a million, 4 I could hire them to do more things I would in a heartbeat!”
JoAnna Alexander

Date of review: July 27, 2016
“Excellent Service, from scheduling, to installation, to follow-up.”
David Crowthers

Date of review: July 29, 2016 
“All the staff members were excellent. Mike has been great from the quote though completion. Air Masters will be our first call for any HVAC needs.”
Andy Tolman

Date of review: July 20, 2016
“A Lennox furnace and heat pump were recently installed by Air Masters in our residence. There was no pressure during the sales appointment, just an explanation of what our choices were and what would work best in our home. The process was explained fully and the installation ream was very knowledgeable when I asked questions. They cleaned up thoroughly each of the two days they were here and booties on each time they needed to enter the house. I would recommend Air Masters for anyone considering a furnace or furnace/heat pump combination.”
Martha F. Skinner

Date of review: July 19, 2016
“Mike was really knowledgeable and took us step by step, answering all of our questions and addressed any concerns.
-> He installers know their stuff!
They were professional + left the work site clean. Thank you!”
David + Louise Crowthers

Date of review: July 18, 2016
“Lena, Air Masters and especially Mike Nottingham made the purchase and installation worry free!
The one man installer (Don’t remember his name) was very polite and professional. He did an outstanding job and spent extra time with me explaining all my what’s and why’s!
Great job!! And 2 will recommend Air Master to any and every body. Thank you.”
James Mitchell

Date of review:
July 14, 2016
“We had a very professional experience and felt an overall good job from first informational meeting to last inspection.”
Bill & Donna Barrett

Date of review: July 13, 2016
“It all happened on time. Job well done.”
Loren & Patty Scholten

Date of review: July 12, 2016
“The company gave us options and recommendations. ?Once we made our choice, they?kept us informed every step of the way. Work was perform exactly as we wanted in a very professional manner. ? They also checked back with us 3 weeks afterward to make sure that we were happy with the unit and with?their service. ?This company seems to take pride in their excellent customer service. ?I would recommend this company to my?friends.”
Sabra De Young

Date of review: July 11, 2016
“This is my second experience with Air Masters and once again they have exceeded my expectations from scheduling to installation to follow-up.
Air Masters talks care of every detail in a friendly and professional manner. This company truly blows me away.
In particular, Mike Nottingham goes to great lengths to make sure that the client gets the right product at the best price. His attention to detail and care goes above and beyond every time.”
Joanna Alexander

Date of review: July 10, 2016
“Hello Teresa and the rest of Air Masters employees,
We want to thank you for the professional, friendly attitude shown to us by you Teresa and the great technicians who performed our inspection.
We appreciate the friendly, fast, knowledgeable employees. They explained everything they did and gave us pointers on keeping our HVAC system running smoothly.
We will recommend you to our friends and family!
Keep up the great work!”
Lynn & Julia Stark

Date of review: July 10, 2016
“Good. Installation was well-timed with electrician- good communication. AC does leak at top of cooling box. Box is deformed on top corner.”
Michael Mcnulty

Date of review: July 7, 2016
“All aspects of process, from the initial informational meeting, through installation and follow-up were expectional. I would highly recommend Air-Masters to anyone interested in a ductless system.”
W. S.

Date of review: July 6, 2016
“Showed up just like they’re supposed to- on time. Electricians were great, no worries. Common sense advise. Everything was good, equipment worked great. LOVE IT!! Very professional. Walt really knows his stuff.”
Karen Siderakis

Date of review: July 5, 2016
“Great - Except for the electrical inspector turned the switch in the electrical box to off and never flipped in back on, so our AC unit had no power for a few days, during a hot spell. We called Air Masters and they came out and found the problem.”
Bill & Maria Unruh

Date of review: July 5, 2016
“Fast service. Showed up on time, and spent the whole say until the job was finished and equipment up and running. Wow! Electricians get a gold star from me… used existing conduit so the house doesn’t have another pipe running around the outside to the panels. Very professional and knowledgable and fun crew! Great warranty! I have no problem recommending this company to anyone who wants a ductless heat pump.”
Karen Siderakis

Date of review: July 2, 2016
“Walter was very informative. Kenny did a great job on the install. It all went smoothly and on time.”
Loren Scholten

Date of review:
June 30, 2016
“Took out old furnace & water heater installed new furnace, water heater and heat pump.
We couldn’t be happier. Sale man was friendly, professional and knew the product. Nothing we are unhappy with!”
Forbes & Beverly Duncan

Date of review: June 28, 2016
“Walt did a great job in explaining all aspects of AC, and products, etc. as well as price.
Overall good! Technicians arrived promptly at 9:00am ready to go. Lots of noise and loud banging at first. There were a few discrepancies that they and myself worked out. Installation was well-timed with the electrician. Blew a 5 amp fuse within a few days but tech fixed. AC does leak a top corner of cooling box. Box looks deformed at corner(s). Had to tape over most of the leaks but still have a leak coming from the box side near red plug. Other than that, it works good.”
Mike J. Mcnulty

Date of review: June 27, 2016
“Air Masters removed my existing gas, furnace and install a new one along with a new A.C. unit.
Installer was right on time and worked until job was done. Can’t remember his name! Very friendly & knowledgeable.”
Damen Baker

Date of review: June 26, 2016
“Our experience was a 10 plus, from start to finish. Walt was super at explaining products and addressed all of our issues & questions; he was very knowledgeable. It was like talking with family- very comfortable- no pressure.
The install crew was very thoughtful they measured making sure the unit would sit through the gate. They very carefully got the unit into place. Nice and neat very clean. 
* We do have a funny story to go with the new furnace install. Our old on was smaller. My husband could hear him talking. He was saying I know it was smaller and it’s a little tighter but you can do it, come on. Well it finally slipped into place he said” I knew you could do it!” was happening on the other side of the door, you might have been shocked.
Follow up with paperwork was amazing!
It was organized, clearly marked, copies for us envelopes addressed & with a stamp. What great customer service and once again Walt was great to work with.”

Jane & Terry Krause

Date of review: June 23, 2016
“We couldn’t be happy there isn’t one thing we were unhappy about. The price was expensive but with what we get we are happy. Quality was excellent, responsiveness was unbelievable, punctuality was perfect, professionalism was outstanding to Mike the salesman, the lady who answers the phone and the installers. It is refreshing to have a company nowadays that cares for the customers and shows it by their actions. Thank you.”
Beverly Duncan

Date of review: June 22, 2016
“Our experience was great.”
Marna J. Unruh

Date of review: June 20, 2016
“Mike was perfect letting us know the steps that were going to take place in the new furnace installation.”
Bonnie & Wayne Frederick

Date of review: June 16, 2016
“Professional, timely, thorough, helpful.”
Mark Lostrom

Date of review: June 15, 2016
“New heat pump installed. Install crew was great. Answered all of our questions!
Recently has a leak in our water heater. Came immediately to fix it. Excellent service.
Have referred Air Masters.”
Dave + Joanne Stefanac

Date of review: June 13, 2016
“Excellent. Your team is kind courteous and a pleasure to work with. All are very professional and know the product. It was a pleasure to work with all of them. Thank you for an excellent experience.”
John M Macan

Date of review: June 23, 2016
“Air Masters help me select a Lennox Heat Pump to replace one that had given out in my home. They then installed the heat pump, register it for the warranty and submitted the paperwork for all available rebates.
This is my second experience with Air Masters and they completely blow me away. Their product is great, their customer service in one in a million. If I could hire them to do more things I would in a heartbeat!

Joanna Alexander

Date of review:
June, 8, 2016
“Hire again? Yes
Tony the tech guy was awesome & Mike the sales guy was awesome as well.”
David Ross

Date of review: June 7, 2016
“We were very impressed from start to finish. Mike did a wonderful job of letting us know all that was going to happen and when. He explained things in a very approachable manor. The workers were very respectful and made the whole process smooth.”
Bonnie Frederick

Date of review: June 4, 2016
“The installation of my heating/cooling by Air Masters was totally painless. At the time of the install the AC unit had not arrived at the Port Orchard Location so Air Masters drove to Kent and picked it up. It arrived at my house in timely fashion and Dan went to work getting it installed without missing a beat. The units are in and it all looks very clean. I’m a wee bit concerned with the new thermostat because it continually loses the WIFI connection. I’m sure Air Masters will handle it for me! I’m very pleased to be able to sit in comfort on those hot days now. Thank you Air Masters.
Darren Baker

Date of review:
June 1, 2016
“Walt was great with his knowledge & technical information and answering my questions, install went great although I had some minor issues with excess caulking on the entry holes, and also the “hurricane sheet metal straps” to tie down the unit to the “concrete foam” pad are pretty ugly next to the unit. I had to clean up excessive caulking around the holes as it was dripping out unsealed from the base of the entry holes. Other than that those minor issues I would recommend Air Masters to friends & family.”

Date of review:
May 26, 2016
“Everything was great-
Staff was excellent-
I was very impressed with Air Masters personal.”
Mercidese Hart

Date of review: May 19, 2016
“Hire again? Yes
The service person said the control board was bad & had to be replaced. How much a new I was wouldn’t know until Monday 25. Call Monday & was 1200,00 so decided to replace the furnace.”
Sue & Bruce Dwyer

Date of review: May 18, 2016
“The entire process went well. Work was completed in one day as promised.”
Glenn Spatola

Date of review: May 17, 2016
“My wife & I signed up for a free estimate at the Kitsap Home & Garden Show. The appointment day came and to our surprise (shock) our furnace was unsafe & should not be used. We waited a couple days & our furnace a& heat pump was installed. 
Everyone arrived on time, worked safely (I would know as a former safety manager) & efficiently.
My wife and I are extremely pleased with the install & will recommend Air Masters to our friends & neighbors! THANK YOU!!”
Mike & Simone Montfort

Date of review: May 11, 2016
“We called Air Masters about getting a Kohler Generator. They came out within a couple of days to give us our options. Mike Nottingham explained everything very well and we were put on the schedule within a few days. All workers know their jobs. Everything went smoothly. Very satisfied.”
Melanie A. Irwin

Date of review: May 8, 2016
“Installed Kohler 20KW standby generator. Tony the tech guy was awesome & Mike the sales guy was awesome as well.”
David Ross

Date of review: May 8, 2016
“This is my 3rd Job with Air Masters & believe they they are a very professional company. 
Mike & the staff at Air Masters were very courteous and answered all my questions.
My only concern were the electricians who could clean up better after themselves & walk the homeowner through how the electrical was setup. Forgot to mention Tony the tech! Great guy as well!”
David Ross

Date of review: May 6, 2016
“We called them for a estimate for A/C. Mike gave us the estimate and was very reasonable. I was going to get another estimate but was very impressed with his professionalism. I didn’t get another the other estimate I took his offer. We were going to install the next week but before the install our gas furnace died. The same day they installed the A/C 2 installed the new furnace.
All the people involved were very polite.2 knew what they were doing + doing it well.”
Sue Dwyer

Date of review: May 5, 2016
“I know next to nothing about the business of retrofitting AC into existing home heating systems, so my experience is limited to only previous remodeling projects, which on three previous occasions has included the replacement of existing home heating systems by professionals. On the up side there was no drama, the crew arrived on time. Considering the limited access to the existing heating system I was also pleased that the work completed the work in one day as promised. There were three things which I thought could have gone better or could have been explained better. The electricians were in and out quickly and in the process took it upon themselves to push the placement of the unit outside. As a result the support pad wasn’t particularly level. I have shared a photo with Mike Nottingham, which illustrated the subsequent concern. I have corrected this myself. The new coil install requires the relocation of one of the system cold air returns and I was surprised to learn while the install was under way that is was up to me to patch the sheetrock where the old return had been located, It worked out ok, I didn’t question it at the time, but had I not been home during your work my portion would have been much more difficult. Lastly there is a resister in the wall adjacent to the air handle, which is directly connected to the supply plenum. It became disconnected during the work. I found it the next day; I was able to reconnect it working through the resister opening and seal it to the plenum with metal duct tape. These three items are very small potatoes in my book and will not prevent me from telling others about the good work Air Master INC. did for us.”
David Lust

Date of review: May 4, 2016
“Quality sales and office staff, all extremely knowledgeable with regards to their products and service.
Installers and electrician were fast, professional and courteous. Very pleasant experience.”
Douglas Bruce

Date of review: May 4, 2016
“Walt was great. He explained all that was involved from estimate to install and even after the install, came back out and followed up. Office staff was pleasant to talk with and were helpful answering admin type questions.
Install crew and electrician were fast courteous and very professional. Thanks for the pleasant experience all. DRB.”
Doug Billman

Date of review: May 2, 2016
“After a terrible long trip long trip with a previous provider, it was wonderful to do business with your company, you really don’t trust people after a bad experience, but thank you, for making me believe that there is still honest people in the world. Your workers were very professional, kind, and were able to explain the system to me. I thank you for good business!!!”
Laverne P Robinson

Date of review: April 29, 2016
“First full month with my new heat pump and my electric bill dropped from 433. To 168.”
Nancy O’Brien

Date of review: April 28, 2016
“Showed up on time very professional install crew. Fast, but very meticulous, follow up by sales staff was courteous and helpful, answering any questions I might have had.”
Doug B.
Port Orchard

Date of review: April 24, 2016
“All phases of the process were handled with respect and professionalism. Walt’s part in the initial estimate, follow-up contract signing and visits during and after the work was performed was all we could have expected and more.
The electricians, the installer (Dan) and the gentleman who spend all the necessary time making sure we understood the new “WiFi” system – all of the earned our thanks and their tips.
We will definitely recommend Air Masters to anyone who asks.”
William & Cynthia McL.

Date of review: April 24, 2016
“All phases of the process were handled with respect and professionalism. Walt’s part in the initial estimate, follow-up contact signing and visits during and after the work was performed was all we could have expected and more. The electrician, the installer (Dan), and the gentleman who spent all the necessary time making sure we understood the new wifi system – all of them earned our thanks and appreciation. We will definitely recommend Air Masters to anyone who asks.”
Cyndi M.

Date of review: April 21, 2016
“Crew was on time. Work went smoothly. No problems. Finished on time.”
Melanie I.
Gig Harbor

date of review: April 20, 2016
“Quality equipment, excellent service, friendly and helpful staff. Thank you.”
Peter M.

Date of review: April 11, 2016
“Terrific! That’s what you all are! Thanks Walt … Quality Doesn’t Cost It Pays! Yes it does! … Our experience was wonderful. Everyone was considerate, polite, thorough, on time, clean a “Blue ribbon team” and winners all the way. Did everything that you said you would do.
A positive experience, quick response by all phone staff too. Honest about your work!
We are so happy and comfortable with our decision and the work you did! Thanks!”
Chris & Jan T.

Date of review: April 7, 2016
“Great … The installer very hard, clean & worker. I have shown off your work many times. Thank you.”
Virginia P.

Date of review: April 6, 2016
“My experience with Air Masters was very good. I am giving an awesome rating even though we didn’t get a call about the install until 10 minutes before they were to arrive, we were told they may be able to install that day but was not confirmed. Everyone involved were very nice & helpful & knowledgeable.
I would recommend them. Our renters are very happy with the systems performance & how quiet it is. Thank you!”
Debbie P.

Date of review: April 4, 2016
“Everybody was professional. Walter & other 2 guys, sorry can’t remember their names, but good job, thank you.”
Leverne R.

Date of review: April 4, 2016
“Good customer service all around.”
Elizabeth S.

Date of review: March 27, 2016
“ Hire again? Yes
Had inspection & they found an un-safe electrical switch. Air masters placed us on a priority install list. 48 hrs later we had safe heat (and A/C too).”
Michael Montfort

Date of review: March 29, 2016
“My experience was seamless. From the time I called to get my heat pump checked to installation was 2 weeks. The honesty from Tyler to Mike is great. They gave me straight information and gave me options to choose from. I really appreciated the time each person took to explain how it works. I am very grateful to Kyle for setting my thermostat and I haven’t had to touch it. I also like that they set up the paperwork for rebates.”
“Called for service, all options were explained and I decided to up grade to a new system. They were there the next week and it works great.”
Nancy M.
Port Orchard

Date of review: March 22, 2016
“Lennox Air conditioner was installed into our existing gas heating system.
The entire process went well. Work was completed in one day as promised.”
David Lust

Date of review: March 9, 2016
“I want to say “Thanks” to each and everyone or your “Install team” and any other employees that I met during & doing the installation of the natural gas furnace in my home; and I felt comfortable having the here.
They were always on time for appointments. They were always quiet, and efficient and answered any questions I asked in a timely and patient way.
And so to all of you, I say “Thank you”, for a good job, well done and for the warm home (and feet). Best wishes for a happy Springtime.”
Hazel F.

Date of review: March 9, 2016
“I have used them several times. They are fast and affordable that hundred dollars is nothing when they can diagnose the problem and get the heat back on in a couple of hours. I would recommend Air Masters.”
Linda N.

Date of review: March 8, 2016
“After contacting Air Masters a site visit was set up with Walt Pomerinke to go over compressor to use, the installation of compressor and coil, routing of the AC lines and pricing of the project. After the install was agreed to your office called to set up a schedule to install the AC.
When the workers arrived they were friendly and professional. As the day progressed you could see they knew the install well and by the end of the day a d quality installation had been completed.
I could not have been more pleased when dealing with Air Masters office, sales and installation staff and employees. I would recommend Air Masters to anyone doing an AC install.”
Thomas T.

Date of review: March 5, 2016
“From the beginning of my contact with Air Masters, my experience has been positive. The salesman, Mike, is knowledgeable of the product, listened to my needs, and made recommendation based on that. The installation was a breeze, the installers were professional & friendly. I appreciated the follow up after the installation. I was frustrated at the noise of the bedroom unit. Mike set it & it was fine. For a while. I thought the unit was noisy & called Air Masters before I filled out this review form. A tech came out within 2 hours, and this was not an emergency, just great customer service. After listening to me, the tech explained that my setting of the two units were pretty much in conflict, so my bedroom ran/unit was constantly moving the vents, creating the noise that was keeping me from getting a good night’s sleep. He was surprised this wasn’t explained to me at installation. I explained to him that I had suffered a major concussion & probably didn’t remember. I have a manual but I would not have come to the same conclusion. Bottom line, your group of employees have been a pleasure to deal with. I will recommend you to my friends.”
Nancy K.

Date of review: March 4, 2016
“Hi Just wanted to say Thanks to Renee,teresa and of course Kyle who came and fixed our heat pump He was professional friendly Knowledgeable and quite efficient,Really happy it was him who worked on the heat pump and you honored the warranty fully Thanks again sined – Warm in Poulsbo”
Robert R.

Date of review: March 4, 2016
“Mike & his ream were prompt, informative, professional and very respectful of our home. They cleaned up at the end of the job and gave a thorough tutorial on how to use our new system. We’re very glad we chose Airmasters to do our installation.”
Louise N.

Date of review: March 2016
“We got 3 bids and Air Masters was competitive. We hired them based on their salesman and his follow up to all our questions quickly. Air Masters has a good reputation in our area and so even tho’ they weren’t the lowest bid we felt they would be the best for our job. They were professional, prompt, and we are very happy with the service we have received. We bought a Lennox Heat Pump and REALLY like it. We replaced an Electric Furnace and what a difference. Our home is much more comfortable and we have a VERY quiet Heat Pump. I would recommend Air Masters as well as Mike Nottingham, our Salesman.”

Date of review: February 29, 2016
“Prompt, tidy, quiet, clean. House is decidedly warmer and my recent electric bill was much less. So, all in all, a good investment. The Air Masters experience was very good. You proved that you cared about me as a customer and followed up promptly to make sure all was as it should be. Thank you!”
Sue J.

Date of review: February 22, 2016
“We are very please w/ our new heat pump & it’s installation. Mike Nottingham was really good to work with. He called back, followed up quickly, and was very attentive during the entire process. We had a couple of issues during the process BUT they were taken care of promptly.
We will definitely recommend you to our friends & neighbors.”
Lance N.

Date of review: February 17, 2016
“Installation timely and meeting budget. Install of conduit below expectations requiring after house service call and technician very timely and helpful even on a holiday after hours. Still have some odd performance for thermostat and waiting to see if system is problem free over the longer run. I remain concerned.”
Robert H.

Date of review: February 16, 2016
“They came out to the tenants house to diagnose the problem. Then immediately got the salesman into the home whom came back to the house several times. Quick, efficient service.”
Dawn C.

Date of review: February 13, 2016
“As soon as we decided it was time for a new furnace. We got a hold of Air Masters (thanks to Kyle & Amber M.) Walt came out gave us a quote & ordered the furnace. A nice service man came out & installed it. Did a beautiful clean job. Kyle came out that evening to make sure everything was working correctly.
We will tell everyone who needs a new furnace or heating/cooling problem. You guys are the best!!”
Jim & Julie K.

Date of review: February 12, 2016
“Excellent service with Air Masters! Mike did an evaluation of my modular home at The Lakes in Gig Harbor. He was knowledgeable about mobile home regulations & permits. He recommended a new heat pump & furnace. I had the quote in a few days and installation was the following week. Workers were prompt and left the area clean when leaving. I would recommend Air Masters to everyone! Thank you all!”
Barb S.
Gig Harbor

Date of review: January 30, 2016
“Team was on time, work was completed within schedule. My property was respected. Entire team was professional.”
Vicky S.

Date of review: January 29, 2016

“Work was completed and expertly done. All question I asked were answered professionally.”
John & Mary B.

Date of review: January 28, 2016

“I had a good experience with Air Masters. My old furnace had a crack in the fire box so I needed a gas furnace. Air Masters prices were fair, service was right on time, and I am happy with my new high efficiency gas furnace.”

“Good price, installed on time, and they took care of all the rebate paperwork.”
Carolyn L.
Port Orchard

Date of review: January 28, 2016
“Very professional.”
Jerry & Leslie B.
Gig Harbor

Date of review: January 28, 2016
“From beginning to end everything went great. Everyone was professional and prompt. Wonderful company to do business with!”
Jennifer T.

Date of review: January 27, 2016
“The experience was awesome! Mike was on time, and was very knowledgeable and explained each system to us, and let us deside on which was best for our needs and efficiency of each system, for the size of our house. The crew that did the installation were outstanding. They were prepared and went right to work on the removal and fabrication for the installation of the new system. They were on time and worked right through the finish. They completed the install and had it on line running on the same day. They explained how the new system worked and demonstrated how to use the thermostate. The whole experience was outstanding.”
William G.

Date of review: January 25, 2016
“Air masters I we installed previous heat pump system. The owner & technic and installed the system as requested. They went the extra mill to ensure that all was better than satisfactory.”
Carl & Shirley F.
Port Orchard

Date of review: January 23, 2016
“The technician, Ken, for Air Masters installed gas pipe to the water heater site & installed the system. He was thorough, knowledgeable & pleasant to work with.”
Larry B.

Date of review: January 22, 2016
“Well! The installers were prompt, efficient, friendly answered all questions & removed all debris and cleaned area when finished.”
Lawrence B.
Port Orchard

Date of review: January 22, 2016
“The Air Master’s team arrived on time, were friendly and courteous. They kept me informed as the work progressed. Also the tech who came to set up my thermostat was patient and showed me how to use my new thermostat.
All in all the experience was pleasant from start to finish, including the sales visit.”
Linda McD.

Date of review: January 21, 2016
Terrence G.
Port Orchard

Date of review: January 21, 2016
“First Walt was great! Your crew was on time, worked hard, cleaned up everything and we felt we were very well take care of. Follow ups were in a timely manner, each called first, covered their shoes, and were very respectful of us. All our questions were answered fully and we will refer “Air Masters” to all our friends. Keep up the great work and thank you!”
Dennis McB.

Date of review: January 20, 2016
“We were very happy with your service. The salesman Mike was very helpful and made sure we were taken of. The tects did a great job and also answered all of our questions. Wh I call the ladys on the phone were very helpful.”
Sharon J.

Date of review: January 20, 2016
“Great company, great people. From start to finish I was very pleased. No pushy people at this company. My questions were answered, they showed up on time, and the job was completed on time. Great communication throughout the process. Will definitely call only them.”
Eloise Brown

Date of review: January 20, 2016
“All the staff I encountered were very professional, arrived on schedule and performed their work in a quality manner.”
Kevin C.

Date of review: January 19, 2016
“Work was completed and expertly done. All questions I asked were answered professionally.”
John & Mary B.

Date of review: January 16, 2016
“It was a pleasure doing business with your company. Your employees are always very helpful and professional. I am sorry this paperwork is getting to you so late. It has been mixed up with some other paperwork & then became misplaced. Thank you!”
Jennifer T.

Date of review: January 15, 2016
“Good job overall, will recommend.”
David S.
Port Orchard

Date of review: January 13, 2016
“From the initial contact with your office, the customer friendly attitude of your employees was reassuring. When Walt met me in our home and was most helpful in assisting me in making critical decisions regarding our heating and cooling needs, I know that we had made the right choice. Installation went off without nary a hitch, except for the electrical subcontractor who needed to return to take care of code issues. The Air Masters Team were professional and friendly – thanks.”
Robert H.

Date of review: January 10, 2016
“Air Masters Inc. performed no less than expected. You took pride in your work, you arrived on time to accomplish the install. You went above & beyond to insure that the install was as painless as possible (due to having seniors & infants present). You were proactive in the install to insure that future maintainece was made simpler. I would & will recommend you to anyone who I hear is interested in a heating & cooling installation.
Good work by all involved (from installers, owner & office staff).”
Carl F.

Date of review: January 5, 2016
“We thoroughly enjoyed our Air Masters Experience. They were prompt, efficient & friendly. They answered our questions and removed all debris when finished. They left the area cleaner than it was!”
Lawrence B.

Date of review: January 2, 2016
“Air Masters replaced the furnace in a home that I am remodeling. They offered me a few different choices on models and prices and they listened to my concerns and needs. All the staff I encountered were very professional, polite and knowledgeable. I would like to thank Walt for his involvement from start to finish and for his follow up after the job was complete.”
“All the staff I encountered were very professional, arrived on schedule and performed their work in a quality manner.”
Kevin C.

Date of review:
January 2016
“Loving my new furnace we got last Thursday! It’s keeping our home warm in this cold snap! Your team did a great job!!!”
Katherene T.

Date of review: January 2016
“Air Masters has stood by their products and services. If every we have an issue with our heating system they respond within a reasonable time.
We’ve known Mark for many years and his word is golden! Thanks for your expertise and experience. Your Team at Air Masters is superb!”
Bethany G.

date reviewed: December 29, 2015
“Very professional from the first phone call, install completed on time with a knowledgeable crew, made sure I understood how the new equipment all worked.
Very glad I went with Air Masters.”
Jeffrey K.

date reviewed: December 26, 2015
“The sales and install team were fantastic. Straight forward and honest, we knew we were dealing with people we could trust.”
Guy D.

date reviewed: December 16, 2015

“My association with Air Masters (years) have always been with professional staff, knowledgeable, ready to go the extra mile. They were prompt in reference to my problem with a furnace that quit working; ordering a new electric furnace, obtaining needed permits and installing the new equipment. The office staff were also responsive to my needs. A good place to do business.”
Dorothy L.
Olalla, WA 98359

date reviewed: December 8, 2015
“The sale and install of our new heating unit was very good. Everyone that came to the house was very professional. They answered all of our questions and gave us advice on which unit to get according to what we were looking for there was no pushing of the sale.
They have cleaned our old unit for years. The also installed our a/c unit. Thank you.”
William P.

date reviewed: December 7, 2015
“Ken, Dan, Kyle
I was very impressed with the professionalism of all the employees. From Walter who explained every aspect of our purchase. To Ken, Dan, and Kyle all who conducted themselves in a professional manner and acted as if they were installing the system in their own house. They insured that everything was expertly installed. I will recommend Air Masters to everyone I can.”
Jerry & Leslie B.
Gig Harbor, WA 98332

date reviewed: December 7, 2015
“Air Masters truly provides best in class service! You are professional, courteous and on time.
What was promised to me by my sales person Mike was exactly what I experienced during installation – which was done quickly and efficiently.
I will refer you to anyone needing HVAC support. Thank you.”
Tom N.

date reviewed: December 3, 2015
“Good job overall! Will recommend.”
Dave S.

date reviewed: November 29, 2015
“My experience was outstanding.”
Eric H.

date reviewed: November 20, 2015
I am writing you this letter to let you know that I was impressed with Air Masters Heating! I worked with planner Mike Nottingham who was very professional and was able to answer all of my questions and walk me through the process of getting my furnace and tank less water heater installed.
After all the financial matters were taken care of Mike was able to get the equipment installed in a very short period of time, which worked really well with my schedule.
On the day of the install (11/17/2015) there was some delay, however the lead installer Ken Randall kept me updated and arrived at my house. Ken was very professional and answered all my questions and explained the process of the install and what the “plan” was.
Employees Dan Barnum and Kyle Quenga arrived to assist and like Ken they were both very professional, polite and answered any questions that I had.
It is refreshing to see positive attitudes and a willingness to go the extra mile to ensure the job is done correctly and the customer is happy! The install looks great and they cleaned up and took away all the old items.
Again I want to say it was a pleasant experience and I am glad that I could keep my business local!
Thank you to your and your staff on doing and “Outstanding job!”
William S.
Port Orchard, WA 98367

date reviewed: November 16, 2015
“Sales, service & installation far exceeding my expectations. Mark was awesome and sure glad I picked Air Masters for my new heat system.”
Terry G.

date reviewed: November 16, 2015
“Every one I was in contact with were professional. My questions were answered, my property respected and all schedules were kept. Mike was awesome and Dan was too! I hope those two make a good wage because they were worth it.”
“Team was on time, work was completed within schedule. My property was respected. Entire team was professional.”
Vicki S.
Belfair , WA 98528

date reviewed: November 13, 2015
“The technician, Ken, for Air Masters installed gas pipe to the water heater site & installed the system. He was thorough, knowledgeable & pleasant to work with.”
“We were very pleased with the service & install of gas lines and tankless hot water system. There was a slight hang up with the county inspector who told us they couldn’t come out until a week after installation which would have left us w/o hot water until then. But Walt stepped in and fixed it all – the inspector came by on the day of installation. The technician (Ken) who did the actual install was efficient, knowledgeable and pleasant to work with.”
Larry B.
Silverdale, WA 98383

date reviewed: November 13, 2015
“Thanks to the creativity, intelligence, expertise and diligence of all members of the team, our water heater installation went perfectly.”
“Work was completed and expertly done. All questions I asked were answered professionally.”
John B.
Tacoma, WA 98407

date reviewed: November 1, 2015
“Home was empty. By the time I came by after work they were just finishing up. L & I dude crawled under & checked everything. Said OK. Good job.
Home was sold.
Sorry I’m late on this. Been kinda busy between work & banks.
No complaints. Excellent job. Thanks guys.”
Ron A.
Port Orchard, WA 98367

date reviewed: October 31, 2015
“They were very good. The first guy who I can’t remember his name save me, he told me I had a gas leak it is wasn’t for him if could of got very dangerous, so a big thank you to him. Customer service was great, respectful, answered my questions, and were good people. I would recommend Air Masters to a friend.”
Sarah P.

date reviewed: October 27, 2015
“Great experience. I will recommend you to my friends.”
Anita & Dan J.

date reviewed: 10/22/15
“All phone calls were very polite and all my questions were answered.
The men who installed the furnace were very mannerly and polite.
Thank you for your helpful business.”
Justine T.

date reviewed: October 15, 2015
“Thank you to everyone involved! Amazing experience – from start to finish! Walt was so patient as I kept changing what I might want in the model of furnace/ac. He always provided a bid quickly and was always ready to answer my questions. The installer came out beforehand to be sure everything was in order. That really impressed me. The install was fast and efficient. Everything was explained to me every step of the way. The cleanup was phenomenal. I think it was cleaner afterwards! My furnace, ac & new thermostat were thoroughly explained to me. I received a follow up phone call to schedule a visit to be sure I understood everything. Fantastic customer service! So pleased I chose Air Masters! Best. Choice. Ever!”
Joanne J.

date reviewed: October 13, 2015
“Your group was awesome!!!
Efficient, told me what was happening, happy to help w/ restarting gas fireplace & everything cleaned up well.
Would be great if you could ensure that owners are told that the county will be by later to do a check. While it turned out to be a non-event, I was worried when I got the initial call. Thank you!”
Li L.

date reviewed: October 13, 2015
“The guys were very fast, very knowledgeable. They were very nice and we enjoyed watching them. They were helpful if we asked any questions. Also they were very clean. We have already recommended them and Air Masters.”
Russell K.

date of review: October 6, 2015
“The install team arrived on time. They were very organized and worked quietly and quickly. They cleaned up afterwards and left no mess. The whole experience was the best I’ve ever had with a contractor.”
Evelyn McA.

date of review: October 6, 2015
“The experience with this “group” was great. Every thing that was done was very professional. They said a day is all it would take to install! 😊
Enjoyed the air conditioning on those very – very hot days! This August!
The part they needed was not available immediately so some thing else was worked out!
The most important thing that occurred = they stuck to the budget (estimate) they quoted me!
Thanks Mark!!! A hands up to Will H. for recommending your business!”
Mildred F.

date reviewed: October 6, 2015
“Everyone who interfaced with us was cordial, efficient & knowledgeable. This job was performed without any interruption of our daily routine & clean up was great.
Air Masters employees seem to be proud of their work and of their company.
Our proposal called for 60% of the contract at signing and balance at completion. For some reason (you figure it out) the entire total was charged to my credit card (13k). You are lucky that there was room on my limit. This could have backfired all around!”
Duane G.

date of review: October 5, 2015
“The install was scheduled for a later date, they called & came out 2 weeks early. Very professional & explained workers. Great customer service!!”
Terry & Keri J.
Port Orchard, WA 98367

date of review: October 4, 2015
“It has been good to have our home upgraded with the new heating/cooling system. It is really quite and works really well
It was a good experience working with your company and employees.
Great job!!!”
James F.
Port Orchard, WA 98366

date of review: October 3, 2015
Patricia & Marvin W.
Port Orchard, WA 98367

date of review: October 2, 2015
“The installation team arrive on time, they worked as expected and cleaned up afterward. We always wish that these things didn’t cost so much but we feel like we got a quality unit.”
Deb S.
Port Orchard, WA 98366

date of review: September 29, 2015
“Excellent! Mike took a lot of time to explain all of my options and provided complete transparency in pricing. His team was prompt, invisible and installed the new unit quickly. It works great!”
JoAnna A.
Bainbridge Island, WA 98110

date of review: September 29, 2015
“They were great, on time, good communication and neat. They didn’t try to over sell me on something I didn’t need. Final product is wonderful and they fully explained how it all worked.”
Melanie D.
Bremerton, WA 98312

date of review: September 25, 2015
“All went well.”
David & Brenda R.
Port Orchard, WA 98366

date of review: September 24, 2015
“Electrician and installer arrived on time and explain all points of installation.”
Cheri & Hector E.
Port Orchard, WA 98367

date of review: September 22, 2015
“3 men came in & wired the unit. Installed coil on furniture. I was satisfied with all of their work.”
Nlyron C.
Bremerton, WA 98311

date of review: September 19, 2015
“From my initial call to the final install, the procedure went extremely smooth. Extra thanks to the office staff. It was a pleasure to do business with Air Master Inc. We would definitely recommend Air Masters – thanks.”
Richard & Barbara B.

date of review: September 16, 2015
“On time for install both electrical and mechanical technicians. I cleared the path of personal items in way of their worksites. Both teams worked well together and were very professional and answered my questions and concerns very well.”
Dick H.
Bremerton, WA 98312

date of review: September 16, 2015
“From start to finish, Air Masters performed above my expectations.”
Richard P.
Port Orchard, 98366

date of review: September 16, 2015
“All Air Masters crew conducted themselves professionally. They did a complete, meticulous job.”
Marsha P.
Port Orchard, WA 98367

date of review: September 15, 2015
“Very food. Initial information was good, site visits and cost estimates were professional. Initial impressions and being a local company influenced my decision to go ahead with Air Masters. Installers were professional and tidy. Electrical subcontractors were also professional. All in all, I was very pleased with how well the project went.”
Michael McC.

date of review: September 13, 2015
“The installation went smoothly. They were on time, completed the job on time. They were polite and efficient.”
Kunie G.
Port Orchard, WA 98366

date of review: September 12, 2015
“Excelent. The workers were very professional, and courteous.”
Ed R.
Poulsbo, WA 98370

date of review: September 11, 2015
“We’re glad we chose Air Masters. Everyone is super friendly and we received the “BEST” service. We will definitely refer you to our family & friends! Thank you for everything!”
Keri J.

date of review: September 8, 2015
“Team was awesome. The install went so smoothly I almost didn’t know they were there. They came, worked quietly and quickly, cleaned up and were gone. I wish I could have them do all of my home projects.”
Evelyn McC.

date of review: September 3, 2015
“Air Masters excelled in three important areas:
1) Price
2) Quality
3) Transparency in the Cost
In all of these areas, Air Masters far exceeded the service offered by the other contractors I met with. But what puts Air Masters over the top for me is their dedication to customer service. Everything they did was thoughtfully and exceptionally planned to minimize inconvenience to me. I wish Air Masters installed roofs too!”
Joanna A.

date of review: September 2, 2015
“Ken … Walt … Kyle
Thank you Air Masters for our new A/C – heating unit and a special thanks to Walt, Ken and Kyle (and office staff) for their professionalism. Way to go Air Masters!”
Pat W.

ate of review: August 31, 2015
“Been wanting to get rid of the Trane heat pump since it’s installation! Air Masters has been doing repairs yearly. When it broke again that was my chance to move up to an efficient, trouble free system. I had a lot of time to get to know Air Masters and as a journeyman HVAC mechanic no one ever tried to “BS” me. I knew what I wanted and got it at a fair price. The employees know their business.
Everyone was professional but didn’t swear enough to work in government service.”
David W.

date of review: August 29, 2015
“Great install. Good folks. From sales visit to install all work was top quality.”
Dick & Mary K.
Port Orchard, WA 98367

Date of review: August 27, 2015
“Was an outstanding process from site quotes to final installation. Started on time and finished quickly. Polite and professional. Great job!”
Gary C.
Port Orchard, WA 98366

Date of review: August 26, 2015
“Polite, courteous, and efficient at all points of the process.”
Jack M.
Port Orchard, WA 98367

date of review: August 26, 2015
“Walt the salesman was friendly, the install was done in a day. I would recommend & use them again. Not sure if price was good since I didn’t show around.”
Joe K.

date of review: August 26, 2015
“The service and experience was excellent. My wife and I would recommend your company to anyone.”
James G.

date of review: August 25, 2015
“The fan on our gas furnace seized up and the repair man recommended we consider a new unit because of the old age of the current one. We were presented with a range of options with no pressure to make any choices. The installation team arrived on time and completed their work in one day. The only surprise was the L & I call for the electrical inspection but everything passed and the AC has been working great.”
Deb S.

date of review: August 23, 2015
“Work was performed as planned and on time.”
Ted & Carol K.

date of review: August 21, 2015
“Kyle’s … diagnosis was spot on and they are so pleased.”
Robert & Debbie G.
Olalla, WA 98359

date of review: August 20, 2015
“Cheri and I are very please with our new ductless heat pump and easy operate. We also like how energy efficient the new unit is.
We do plan to call on Walt in near future for estimate on installation of unit at our daughter’s home in Bremerton.”
Hector E.

date of review: August 18, 2015
“Professional and accommodating.”
Brenda R.

date of review: August 11, 2015
“Everybody was very professional and friendly. Air Masters are the experts in their field ready to answer any questions. They definitely excel at placing the customer at ease. Their interests are in the customer needs, not overselling products. On installation day, Mike showed up to introduce the install team and was willing to stay as long as I felt comfortable. The whole process is customer oriented. The first day coming home from a work on a hot stressful day, the ac melted all of that away, well worth it.”
Mike D.

date of review: August 11, 2015
“I liked for the consult, it didn’t feel like we were getting some huge overpriced package shoved in our faces. We got what was perfect for our house & budget. The install took one day & it wasn’t left a mess or anything. They brought paperwork to me which is important having a kid and it’s hard to get around town sometimes.”
Melanie D.

date of review: August 8, 2015
“The Air Masters experience was overall outstanding. From scheduling to install all went great. We appreciated the care and attention to detail the installers showed. The job was flawless.
Air Masters sent out someone to inspect the work. A day later, we were surprised that yet another inspector wanted to review the work. He was the Lead Compliance/Electrical Inspector for the Dept. of Labor and Industries (Region 3).”
Stan P.

date of review: August 4, 2015
“Worker showed up on time. They install the A/C units quietly and rapidly. Then they tested everything and gave us operating instructions. They cleaned up any mess they made. Then left. They were very professional.”

date of review: August 5, 2015
“3 men came in and wired the unit. Installed coil on furnace. I was satisfied with all of their work.”
Myron C.

date of review: August 2, 2015
“Very pleasant experience from estimation through installation and follow up. Very polite, courteous and efficient staff.”
Jack M.

date of review: July 31, 2015
“It was a pleasant experience work with you!”
Kunie G.

date of review: July 28, 2015
“From sales visit to install everything was top quality. Electrical work was well done but crew left wires, screws, and a drill on site. Dan from Air Masters did a great install and Mike Nottingham was very knowledgeable and good to work with. Thanks.”
ck K.

date of review: July 27, 2015
“From the beginning I knew I made the right decision calling Air Masters to upgrade my furnace & cooling system. Mike is extremely informative and took the time to answer all of my questions. Throughout the process, I never felt pressured to purchase anything. The installation was extremely smooth from start to finish. The crew doing the installation extremely professional and meticulous to the end. Everyone on the staff is friendly and really takes the time to address all concerns. Air Masters even registered the equipment and processed my rebate through Lennox, so I wouldn’t have to worry about it. Saying thank you is not enough.”
Rich P.

date of review: July 26, 2015
“Mike and his team were on time and performed excellent service in a respectful and friendly manner.”
Jay H.
Bremerton, WA 98312

date of review: July 25, 2015
“Mr. Mike Nottingham did an excellent job providing us options and made the decision to install the air conditioning unit. The installation team was nothing but professional. I was very impressed with the entire process. I would highly recommend your company to friends, family and co-workers.”
Edward R.

date of review: July 24, 2015

“Walt was exceptionally knowledgeable having been a repairman for many years prior. The installation went like clock work. They came out a few weeks later to explain (again) the warranty and reset the system. Great job!”

Mary M.
Port Orchard, WA 98367

date of review: July 24, 2015
“I can not thank you enough on the overall process and support on this 4 unit installation. Mike did a great taking me through our options. Install date the install team was there promptly. They preform professionally & completed the job well before expected. It was a very hot day & they all worked non-stop until the job was completed. Outstanding workmanship. And the young ladies in your office provided outstanding – friendly. Thank you all. You will be our 1st choice in the future.”
Gary C.

date of review: July 24, 2015
“Excellent work, from the opening appt. Mike was very knowledgeable, very impressed with the service & customer service. All around a great experience. I will definitely recommend Air Masters to my friends.”
Keith A.

date of review: July 22, 2015
“Thanks to Mike N. and his team. Everything we went over in our pre- com went off without a hitch. Thanks again.”
Steve R.

date of review: July 18, 2015
“Everything was perfect. Easy from start to finish. Thank you.”
Joe K.

date of review: July 12, 2015
“Much to Walt’s dismay I explained to him that I had asked for three bids on a furnace replacement, which he promptly replied, “I guess that’s the American way”. (I say this not in disrespect but in endearment.)
I was spending a fair amount of money and I wanted a company that would be there when needed. Walt won me over on his emphasis that your company was one that stood behind the product. Yours was not the lowest bit but the one I felt most comfortable with.”
Ted K.

date of review: June 29. 2015
“We were very pleased. Walt is exceptionally knowledgeable, which is the main reason we chose Air Masters over another attractive bid. The installer was on time, efficient, pleasant and finished early. We especially appreciated being kept informed and “cared for” from start to finish. Kudos to all!”
Mary C. M.

date of review: June 28, 2015
“Very well. The installers were all business and very good. The electricians were also great. The service tech finished the job and explained the new controller very well.”
Neal A.
Poulsbo, WA 98370

date of review: June 24, 2015
“We were very happy with our entire experience with Air Masters. All of the staff with whom we had contact, whether in person or on the phone, were friendly and courteous. They walked us through the process and met all our expectations.”
Joy H.

date of review: June 23, 2015
“Kyle was the technician who came to the house – It was awesome that we weren’t left waiting around for him like you do with most service calls, he showed up when they said he would. He was extremely knowledgeable and friendly … He even put covers over his shoes to not track in dirt – The cost of repair was to be expected when servicing a furnace… But Kyle suggested things we can do to lower cost in the future with maintenance – Very honest which is appreciated. I highly recommend this local shop.”
Manchester, WA 98353

Date of review: June 15, 2015
“Mike and his team were on time and performed excellent service in a respectful and friendly manner.”
Jay H.
Bremerton, WA 98311

date of review: June 12, 2015
“My wife and I found the entire process to be straight forward and easier then we imagined. The installers were great and very efficient. The electricians were also very good and I appreciated that Air Masters hired a good crew.”
Neal A.

date of review:  May 26, 2015
“We recently converted from electric to gas to heat in our home. I found Air Masters to be professional, thorough, and did everything we asked and more. On our initial contact, we were provided with options, materials to review and complete explanations of the systems that would meet our requirements. We replaced our hot water heating and entire HVAC system. During the process they found and repaired issued what we weren’t aware of. From our initial contact to final follow-up visit, the job was done on time and on budget. Working with Air Masters was a great experience and we highly recommend them. We couldn’t be happier with their service.
Keith & Noelle M.

date of review:  May 26, 2015
“From the in home consultation to the post install visit the services received were exceptional.”
Ron A.

date of review: May 26, 2015
“Mike helped us choose the best fit for the replacement furnace for our house. The install teal did an outstanding job installing our new heater. We would absolutely recommend them for any heating or cooling project, and will be using them for all future projects in our home.”
Shannon N.
Bremerton, WA 98311

date of review: May 26, 2015
“Air Masters sent a consultant to do an in home review and help determine OUR needs and then show us the heating and cooling equipment that would accomplish it. They ordered, delivered and installed the equipment and then showed us how to operate it. During the in home consultation Mike took the time to ask us what we wanted from our heating and cooling system and then reviewed what we had, he made some recommendation and showed us all of the options that were available to us and even helped us with the financing. The installation went as promised, the install was scheduled for two day, but the installation crew was able to get the new furnace and heat pump installed, working and tested in less than a day and ten showed us how to operate the new system before they left. After the installation we were called to set up a Post Install Visit, Mike came back to make sure that everything went as promised and find out if we had any questions about any of the services that were provided. Overall it was an amazing experience.”
Ronald A.
Port Orchard, WA 98366

date of review: May 23, 2015

Great! However, concrete pad was poured in wrong place by customer due to inadequate information.”

Douglas & Susan B.
Bainbridge Island, WA 98110

date of review: May 15, 2015

“The installers were very professional, efficient and cleaned everything up to include helping me rearrange items in my garage. They were also very fair price, didn’t rush and ensured I knew how everything worked. One guy event set my thermometer which I hadn’t touched since buying the house a year ago.”

Joe D.
Bremerton, WA 98312

date of review:  May 8, 2015

I had a Lennox XP-16-036 with a Lennox CBX40HV-036 with 2 stage secondary electric heat installed in November 2014 Invoice # 14-184-1. This HP installation replaced a ducted central electric furnace which was installed when the house was built in 1976. After receiving my electric bill Mar/Apr this year I decided to check my heating cost savings for the last six months. From the difference in electricity use between the same months of 2014 and 2015 as reported on my bill I calculated that I save $309.10. From this I project a yearly heating cost saving in the range of $465 on the mild weather like we had last winter. This savings will be higher during more severe winters with the added benefit of air conditioning during the high temperature summer days.
I thought that would give you some actual savings numbers to aid in selling other units.
Have a great day,”

Jim M.

date of review:  May 5, 2015

In April 2014, you were among 6 contractors I solicited for bids on a new heating system for my 20 year old home. I had to replace a 20 year old, inefficient propae furnace and wanted a system to heat my home uniformly so I could get rid of my auxiliary space heaters and a pellet stove which I was using to supplement the old propane furnace. I also needed to ensure that you would work with my contractor hired to bring my attic insulation up to code and replace my crawl space insulation and seal all the heating vents and ductwork. While the competition with 2 of the other 5 bidders was very close, your willingness to work with me, answer a plethora of phone calls for information, and stand behind your product were the deciding factors why I chose Air Masters. We ultimately chose to upgrade to the multi-stage, variable flame propane furnace with the Pure Air Filter, WiFi thermostat and use the top of the line Lennox heat pump as the primary source for heat.
It was the Best Decision I ever made!
I will never write a letter of recommendation right away when a contractor finishes work as I’ve been promised things before that never worked out. In April, your team of experts can on board and did an outstanding job installing the system. Your team’s ability to coordinate and work with multiple contractors was superb. Your subcontracted electrical company worked seamlessly with your team of 5 people. Your apprentice was especially knowledgeable and worked all day in the crawl space sealing the vents and ductwork. Your team that installed the furnace and customized the ductwork were true professionals and craftsman in their trade. The coordination with the my insulation contractor was critical to not only seal the ductwork and insulate in the crawl space, but also the in attic as your team coordinated the installation of an additional air return to the furnace. The coordination and teamwork was outstanding. You personally ensured my satisfaction by being on site for brief periods of the day and a follow-up visit with me when the work was completed.
In October 2014, the system kept giving us error codes shutting down the propane furnace. True to your word, you said “If we don’t fin the problem, we’ll replace the system.” You sent Kyle to troubleshoot the complex system which is literally a computer with a large circuit board and more wires, vacuum fittings, pipes and the like than one could imagine. He worked for at least 4 hours and finally tracked the problem down to a faulty factory propane valve which had to be replaced. I went all winter long without another issue … and what a surprise I got when the general heating season was over! My house heats uniformly throughout, even with 13 foot high vaulted ceilings. I never fired up the pellet stove or space heaters once all winter. My wife was so please to be able to walk into any room of the house and not have to complain because the back of the house was 5 to 10 degrees colder. We could have the grandkids over and not worry about the being cold in the back bedrooms or worry about them knocking over a space heater.
For me personally, the best thing was the net result on my heating expenses. Granted, the winter of 2014 – 2015 was mild by most standards, but I figured I saved $1,587 during the heating season. My savings would probably be much higher if the winter were even colder. My highest electric bill for my 1,800 square foot home was $94.91 in February 2015. During the period of September 2013 through April 2014 compared to September 2014 through April 2015 my cumulative electric expenses was only $62.55 higher for my home saved my another $850.00 as I normally burned 3 tons of pellets per heating season form October through April. On propane fuel consumption, my savings was approximately $800.00
Kyle was back today, performing the 1st annual complimentary furnace and heat pump cleaning/service. Extremely knowledgeable about the systems, he answered questions I had about the WiFi control panel and gave me a full rundown of the system performance, including a review of all error codes the system generated over the past year.
To reiterate, I could Not be more pleased with the system we chose for our home and how it has performed. Please do not hesitate to add me to your referral’s list. You have my permission to publish my phone number as I would be happy to take calls for any future clients and proudly tout the benefits of your system.”

Michael G. B.
Poulsbo, WA 98370

date of review:  May 5, 2015

“Every part of our experience with Air Masters was positive, professional, and thorough. We contacted both Air Masters and another company for a quote. Not only was Air Masters quote significantly less than the other company, but the equipment was better quality (Lennox). Mark also spent triple the time of the other company inspecting our current system and explaining what we needed to my father who was at our home for the quote. Scheduling and installation was efficient and all staff involved were incredibly kind and helpful. We truly could not be more impressed with Air Masters and would highly recommend them to anyone. Honestly one of THE BEST companies we’ve ever worked with. Also, we could not be happier with our new furnace and A.C. system. What peace of mind we have now knowing all members of our family will be comfortable in our new home year round. We thank you so much!!”

David & Jennifer R.

Date of review: April 25, 2015

“The installers from Air Masters arrived on scheduled time, very professional, polite, answered all my questions. Cleaned up well at the end of the job. Very good experience overall.”

Doris L.
Port Orchard, WA 98366

date of review:  April 23, 2015

“I would like to commend your work team. Everyone was very professional, Mike Nottingham explained fully and showed me the existing problem. Kyle the installer of the unit, was very professional, he explained what needed to be done and was very courteous. I thank you for a well trained crew and a job well done.

Marjorie H.

date of review:  April 22, 2015

“Thank you for everything. Everyone was very helpful, explained everything, the work was clean and well done, and the final product was outstanding.”

Nate R.

date of review:  April 12, 2015

“Good install, however, customer installed concrete pad was sized per information provided. Placement was not detailed by salesman and I now need to add to the pad. In the future you need to provide more info on the pad size and position. Sketch would be nice.”

D. B.

date of review:  April 12, 2015

“Air Masters workers were on time, finished work in a very good time. Very clean & neat.

Warren M.
Port Orchard, WA 98367

date of review:  April 8, 2015

“The installers from Air Masters wee punctual for arrival time. Very professional in appearance and in work ethic. They took the time to answer all my questions, listened to my suggestions. They were clear with instructions on how to run the new equipment. They took the time to repeat instructions and guide me through the steps to program the use of the new equipment. They were very thorough in cleaning up and the removal of all the old equipment that was replaced. Everyone was helpful with any questions after the equipment was installed and I had any question even after they left. I would absolutely recommend this company to anyone.”

Doris L.

date of review:  April 4, 2015

“Air Masters … They did an awesome job! After installation, there was a slight issue with a lose pipe that caused some leaking, and they took accountability for the problem and fixed it! I have dealt with a lot of companies, during the process of building my home, and many of them just feel once there job is done and they are paid, they move on, and ignore you when a problem arises. However, NOT Air Masters!.”

Jamie M.

date of review:  April 4, 2015

“We vouch for Air Masters. They did a great job with our heat pump and furnace all those years ago, and all are still running fine with no problems whatsoever.”

Jim W. C.

date of review:  April 3, 2015

“Air Masters is AMAZING! Great people! 😊.”

Nicole H.

date of review:  April 3, 2015

“When we were new to town last year, we did our research and picked PO Air Masters. Very pleased with end result.”

Annette L.

date of review:  April 3, 2015

“Air Masters … on Lumsden Rd. Awesome company with great people.”

Jessica L.

date of review:  April 1, 2015

“All of your Air Masters employee’s were on time, finished their work in a very good time. They were hard at work, very clean & neat.”

Warren R. M.

date of review:  March 19, 2015

“Walter Pomerinke was on top all the way. Excellent job, Quality work.”

Leo T.
Port Orchard, WA 98366

date of review:  March 9, 2015

“Went well, Walt was great to work with. I felt informed, but should have asked more questions on how/what gets installed.”

Angela T.
Olalla, WA 98359

date of review:  March 8, 2015

“I was nice to have the people show up right on time. Once there they worked hard and got it done quickly. It is helpful that you file the rebat for us. We have not got a full warranty contract or paper work. I thought it was strange that there was no financing available. We don’t like sales people that try and push something we don’t want.”

date of review:  March 5, 2015

“Professional & timely from start to completion.”

John O’B.
Port Orchard, WA 98367

date of review:  March 1, 2015

“All services went great. Mike was very patient and made sure we were clear on services needed with many options.”

Ann S.
Port Orchard, WA 98367

date of review:  February 23, 2015

“Walt Pomerinke took care of everything, and did it well.”

Leo T.
Port Orchard, WA 98367

date of review:  February 20, 2015

“They were all on time and reasonably priced.”

Cecil G.
Bremerton, WA 

date of review:2015

“Great experience with Air Masters. Will refer and use them again if needed.”

Ann Marie W.S.

date of review:  2015

“Walt is awesome and so are all of the staff. Took care of me with heat pump, furnace and tankless hot water heater. Fantastic service. Highly recommend to everyone.”

Valerie N.

date of review: 2015

“Mark and his crew did a great Job with replacement of 20 year old furnace with new Top of the Line Lennox and Air Condition. When a refrigerant line sprung a leak, Mark had a crew out the next day to repair it. And that was a year old. Initially I got 3 estimates for our install and Marks estimate was the highest but I went with his company because he convinced me that customer service was more important after the sale and let us not forget the OFFICE CREW, they were great too … Thanks Air Masters!”

date of review: 2015

These guys did a Fantastic Job installing our Furnace and Air Conditioner … its SUPER QUIET and maintains an even temperature all of the time … love the bi-monthly reminders to change the filter too.”

dward H.

date of review:  ??? 2015

“We got our Air Masters Heating system and just love it. Can not believe we waited so long to get it. What a difference it makes in heating our house. The crew was wonderful. Thank You Mike Nottingham.”

Jennifer V.

Date of review: 2015

“I could not have been more pleased with the Attention to detail from this amazing company … They show up when they say they will and so much respect for my home … He even straighten up one of my rugs …”

Tina O.H.

Date of review: 2015

“Used them myself. Very dependable, reliable.”

Richard P.

date of review:  February 24, 2015

"After consulting three heating contractors it became quite evident that salesmanship and product line provided by Air Masters exceeded there competitors.  The installation and follow through was timely and exactly as described by the analyst, Mike Nottingham.  We are pleased with the performance of our new Lennox heat pump and furnace."

John O'Brien

Port Orchard, WA 98367

date of review:  February 13, 2015

"No one likes to hear they need a new furnace, but Mike and his team made it as painless as possible.  The job was professional, efficient, and they left the work site very clean.  The new furnace is very quiet and we look forward to the future savings on our monthly bill.  Thanks for the great work Mike."

Sarah Cook

Manchester, WA 98353

date of review:  February 6, 2015

"On time, efficient, neat and orderly, pleasant."

Terry & Julie C.

Port Orchard, WA 98366

date of review:  February 12, 2015

"We had a great experience with Air Masters despite having to fork out money for a new furnace.  Chuck was great - so professional and truustworthy-very hardworker and always wanted to make sure things were done right.  Mike also was great.  Showed up on time, gave us all the info we needed, very professional, and accommodating.  Alicia was great to work with, very nice and went out of her way to make sure things worked for our situation.  Lena was very friendly on the phone.  The guys who came out to install the furnace and hot water heater were very professional and efficient.  They also had everything cleaned up before they left.  Very nice that one of the owners of the company cameout to introduce himself and answered any questions we had and also to make sure things were goin gsmoothly.  Very impressed with Air Masters and will certainly refer you."

Ann and Dave Smith

Port Orchard, WA 98367

date of review:  January 28, 2015

"You guys did a great job-very professional and prompt."

Sally and Joe Galbraith

Bremerton, WA 98311

date of review:  January 28, 2015

"Very good-as usual-no complaints.  I am glad I got the maintenance.  Tech discovered the leak in the plumbing.  Was able to get it fixed very soon after before there was a flood under the house!  Thank you very much."

Ellen Boggess

Port Orchard, WA 98366

date of review:  January 22, 2015

"The installers were very polite and cleaned up when they were finished.  It took three tries to get the thermostat to work properly.  But everything is working OK now.  Eveyone in the office was very polite when  I called and Walt was very helpful in getting the thermostat to work properly."

Mary Haines

Gig Harbor, WA 98332

date of review:  January 13, 2015

"Everyone I dealt with from the beginning- Mike the salesman explained the benefits of replacing my old heat pump, Alicia the install coordinator on setting up an appointment, the guys involved in the installation were all very pleasant.  The guys were on time, did a good job, explained how to run it, and the maintenance.  Then Mike came out and explained all of the paperwork, rebates, etc. I was very impressed that I had very little to do to get my rebates, down to having a stamped and addressed envelope.  I look forward to replacing my other heat pump in the future."

Carolyn Price Stanley

Port Orchard, WA 98366

date of review:  January 12, 2015

"Experience with Air Masters was great.  Very professional.  Great people to work with.  Thank you! "

Ruth Loustaunau

Port Orchard, WA 98367

date of review:  January 10, 2015

"Staff in all positions were very knowledgable in their areas.  Work was on time, professional, with work area kept neat and clean.  Follow up on issues that developed because of our unusual set up was excellent.  We especially want to commend Walt for his knowledge, experience, and helpfulness."

Judy Cheetham

Port Orchard, WA 98366

date of review:  January 4, 2015

"Top knotch from beginning till still going.   Very professional, polite, and delivered on the service.  Very happy with the service and look forward to continued service."

Wayne Peterson

Bremerton, WA 98310

date of review:  December 31, 2014

"We were very pleased with the Air Master's experience.  All employees were pleasant and the installation went fast and work was tidy.  The installers stayed until the job was complete even in the rain/wind storm we experienced that day."

Becky Huff

Bremerton, WA 98312

date of review:  December 10, 2014

"Nice, professional, timely repairman, salesman, and installer.  All three were a great representation for your company.  All around friendly guys who made the furnace not working a better experience."

Kathy Wilmarth

Port Orchard, WA 98367

date of review:  December 14, 2014

"I was referred to Air Masters and boy was it a good referral.  We have 4 small kids with a no heat situation in the middle of winter.  The team at Air Masters came out right away to evaluate and see what they could do.  They were able to come out and install a new furnace we wanted.  They were professional and knowledgable throughout the whole process.  Thank you so much."

Matt Barry

Port Orchard, WA 98366

date of review:  December 5, 2014

"Very pleased with everyone at Air Masters, from the first phone call to the installation to the followup about the rebates.  Thank You!!!"

Taylor and Gail Massengale

Port Orchard, WA 98366

date of review:  December 5, 2014

"Thank you for the duct job from the call I placed to your office and Mike coming out to give me a bid.  The work was done without wait time.  You and your business are excellent.  I appreciated the forms also and copies.  I am so glad I went with Air Masters!!"

Carla Pendergrass

Port Orchard, WA 98366

date of review:  December 3, 2014

"We are very satisfied with the service we received from Air Masters and their employees.  They were always on time, explained their product and how to use it and the follow up was excellent.  We feel they value our business and will be there for us in the future if any problem should arise."

Bob and Jan Baxter

Port Orchard, WA 98366

date of review:  November 25, 2014

"Very good job, installed in one day.  Ceiling units met our expectations over the wall units."

Rick Thayer

Bremerton, WA 98312

date of review:  November 25, 2014

"My experiences with Air Masters was wonderful from beginning to end.  Lena was always friendly and efficient when we spoke on the phone.  Walt was fabulous with all the details and information re: choosing my furnace and subsequent follow up.  The young men who installed my Lennox system were wonderful, very pleasant, and the installation went smoothly. "

Irene Kilcourse

Gig Harbor, WA 98332

date of review:  November 23, 2014

"Walt was a class act from start to finish.  Ditto for all office staff interactions.  Ken, installer, superb quality install, especially appreciated his thinking.  Changed duct work from 3" to 4", as it should have been done.  .  Kyle tweaked our gas pressure and made furnace 10% quieter and greatly improved the quality of the heat.  I especially appreciated him showing me, in the manual, the problem."

Martin Hayes

Indianola, WA 98342

date of review:  November 19, 2014

"The installers and techs all acted very professional working accurately and rapidly to complete the scheduled 2 day job in just 1 day including answering my questions and interruptions."

Jim Maxey

Bremerton, WA 98311

date of review:  November 19, 2014

"Excellent service and installation, thank you!!"

Lotte Gasaway

Port Orchard, WA 98366

date of review:  November 14, 2014

"I called Air Masters when our furnace only blew cold air.  Mike came to try and light the pilot (furnace was orginal to the house built in 1973).  We knew it had probably seen its last heating season.  MIke gave me options (with no pressure) for repair or replacement.  We decided to replace the furnace with a new energy efficient model.  After installation we are enjoying a warm home and are looking forward to lower gas bills.  Thank you Air Masters for making the whole experience quick and easy."

Joann Tierney

Port Orchard, WA 98366

date of review:  November 1, 2014

"Knowledgable, Courteous, Punctual, Honest.  We will recommend Air Masters to everyone we talk to.  We are enjoying even heat, without any hot or cold spots. "

Charlotte Thornton

Port Orchard, WA 98367

date of review:  October 31, 2014

"Mike and your entire staff delivered as promised.  I appreciate everybody working with my schedule to get this done.  All were very courteous, clean, and professional.  I am very happy with the end result."

Rob T.

Port Orchard, WA 98366

date of review:  October 30, 2014

"You sent out a very nice "kid" today.  Good ambassador for your company.  Thank You!"

Robert Zornes.

Bremerton, WA 98383

date of review:  October 28, 2014

"The whole experience has been awesome, since we talked to Lena at the home show.  Talking to Mike about our needs.  To Dan, Kyle, Ken who installed the equipment. And I had concerns about rebates and Alicia was a sweetheart in helping me.  And a special thanks to Lena for the sympathy card before any of this started.  Thanks to all of you! "

Dave & Jill Fijolek

Port Orchard, WA 98366

date of review:  October 28, 2014

"I was very pleased with Air Masters and their staff.  I would recommend them to others. "

Darlene M.

Port Orchard, WA 98367

date of review:  October 21, 2014

"Our best regards and appreciation for the excellent service provided by Chuck today.  We know who to call from now on"

Dave and Joice K.

Port Orchard, WA 98367

date of review:  October 17, 2014

  1. " We love when the tech put on bootys without being told to.  Thats worth 10 pts right there
      1. He got the heater running and checked out.  Thats another 10 pts right there.
  2. Found out the tech is a vet.  Another 10 pts.
  3. And Navy at that. 10 pts added.
  4. When I call for future service, hope Tony is available.  It will be worth another 10pts.  Don't take this lightly because good field techs are hard to find much less keep.


D. Goodall.

Port Orchard, WA 98367

date of review:  October 16, 2014

"Since install, we've needed to heat the house but we had trouble setting it up.  Since then, we needed to turn on cool and younger daughter was able to figure it out upstairs.  Sorry I wasn't here yesterday!  I had to leave at 2:45 and arrived back at 3:10 - other daughter was here.  I could us a little more instruction to become more familiar and not be scared of it.  Thank you!"

Neil S.

Bremerton, WA 98312

date of review:  October 15, 2014

"Extremely courteous, professional and articulate in explaining the system!"

Shellie O.

Olalla, WA 98359

date of review:  October 15, 2014

"Chuck was helpful, explained everything we asked questions about in caring for our heat pump."

Carol Ann M.

Port Orchard, WA 98367

date of review:  October 13, 2014

"Technician Chuck arrived right on time.  Very thorough in checking system and explaining what he found and corrective action required.  Exceptional Customer Service!"

John G.

Port Orchard, WA 98366

date of review:  October 8, 2014

"Tony is always professional and very polite."

RC Managan.

Port Orchard, WA 98366

date of review:  October 7, 2014

"Great annual service work at the same price! Tony & Kyle have both done maintenance work and do a wonderful job.  Tony is outstanding and sometimes I have requested him.  Thanks for the prevetive maintenance and repair work."

Tim M.

Bremerton, WA 98337

date of review:  October 6, 2014

"The heat pump was installed in one day as requested.  Your employees Mike, Kyle Q, Kyle M, Ken and Dan were great!  They arrived on time, were courteous and helpful.  When the job was completed, everything was cleaned up and left in great condition.  I was instructed on the thermostat with ample time to ask questions.  I am loving the new system.  You have a great product and wonderful staff providing the best customer service.  Thanks for a great job! "

Betty W.

Bainbridge Island, WA 98110

date of review:  October 6, 2014

"We are pleased for our services and all of the things that was installed in our home.  That in itself says it all.  Tony, your service man is terrific in all he does and being a great person.  We think he is perfect in all aspects!  Keep up what you have going!"

Norman K.

Port Orchard, WA 98366

date of review:  October 4, 2014

"Tony came here to service the furnace.  He was very professional.  He clearly explained exactly what the problem was (transformer) and was up front about the cost to replace it.  Overall FANTASTIC service!  Tony was knowledgable and executed repairs quickly.  Thank you for your service Tony and Air Masters, Inc.  P.S. I will only be contacting Air Masters INc. for any future service calls."

James F.

Port Orchard, WA 98367

date of review:  September 30, 2014

"Thank you for your prompt service and repair of my home heating unit.  I have siince recommended your company to other people I have come in contact with.  All the best!"

Paul C.

Gig Harbor, WA 98329

date of review:  September 25, 2014

"Chuck is extremely capable of doing his job - good at explaining everything and helpful.  I give him an 'A' plus!"

Anne L.

Port Orchard, WA 98366

date of review:  September 24, 2014

"Chuck was responsive and professional.  He called to our attention some findings needing replacement.   He appeared to be thorough in his maintenance service."

C. Tartalia.

Port Orcahrd, WA 98366

date of review:  September 22, 2014

"Very nice and professional in their work, awesome set of persons.  Thank you!"

Johnnie and Troy C.

Bremerton, WA 98337

date of review:  September 10, 2014

"Thank you!  Wonderful crew, wonderful job-with all our thanks!!"

James S.

Tahuya, WA 98588

date of review:  September 17, 2014

"We had a great experience with Air Masters, they went beyond the call of duty!"

Dr. Mike McG.

Port Orchard, WA 98367

date of review:  September 17, 2014

"I bought this house in January of 2014.  I have needed maintenance three times since then, once with the furnace, and once with the AC plus the annual maintenance check up.  My experience each time has been very good.  The work performed plus the people who did the work has been outstanding.  I will and have recommended your company.  Thank you Kyle and Chuck!"

Jim H.

Port Orchard, WA 98367

date of review:  September 17, 2014


Walt came to give us an estimate and then Ken and Kyle did the installation.  They were all prompt and polite.  They completed their work and cleaned everything up in a timely manner.  

Excellent company to work with, came when they had said they would and worked until the install was completed.  Friendly but professional, answered all questions and i would definitely call them again."

Betty W.

Port Orchard, WA 98367

date of review:  September 11, 2014

"We are very satisfied and happy with the service and expertise of the people/crews of Air Masters, Inc.  They make sure they are providing the best service and quality of products.  We had hesitations at first because of some bad reviews about Lennox but because of Mike's assurance and being knowledgable about the product.  We were able to decide to persue the installations of the heat pump AC.  The installation went smooth and they didn't leave any mess, which is a good thing.  Lastly, they are the people you can trust and nice to deal with.  THANK YOU!"

Rose J.

Port Orchard, WA 98366

date of review:  September 9, 2014

"Tony, Chuck, and Walt were GREAT!  Everything was explained perfectly and the work was perfect also.  I also mailed a raving (GREAT) review to Angie's List."

Dianna C.

Gig Harbor, WA 98329

date of review:  September 3, 2014

"I think I have used just about every HVAC company in the area and have not been very impressed, from shoddy work to call backs I thought well lets give Air Masters a try, certainly couldn't be any worse than the others I have dealt with.  What a pleasant surprise, I can only compare it to the type of service you would have gotten many years ago, professional, thorough, competent, respectful of your time as a customer.  Too bad a few more of our local companies don't follow the same business plan.  This is truly a rarity anymore and a little treasure that we have, you have a loyal customer!  Keep up the great work to everyone at Air Masters, you ROCK!"

Michael B.

Belfair, WA 98528

date of review:  August 28, 2014

"Installing and performance of the cooling unit is/was excellent!  Walt was professional and helpful."

Conrad P.

Port Orchard, WA 98366

date of review:  August 26, 2014

"The guys who sold me my new furnace and air conditioner and did the install did a great job.  They were all business, but were pleasant.  They explained what they were doing and made sure it was done correctly.  They kept the area clean.  Great team-Mike, Kyle, and Dan!"

Carol S.

Silverdale, WA 98383