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24 Hours a Day, 7 Days a Week

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(360) 895-2527

WA UBI No. 601 679 358

FAQs

Common Questions About Our Company

HAVE QUESTIONS?

Commonly asked questions about Air Masters Heating and Air Conditioning.

How many years have you been in business?
Air Masters Inc. was established in 1986.
How often should I have my heating & cooling system maintained?
Regardless of make or model, every heating or cooling equipment manufacturer recommends annual maintenance to help prevent unneeded breakdowns during peak operation, protect your warranty coverage, lower utility bills, and peace of mind. Lubricating, adjusting, and cleaning keeps your system operating at peak efficiency. Call our Service Department today to ask about our HVAC Maintenance Plan options for residential or commercial maintenance 360-895-2527.
I have a faulty products, who should I contact?
Please call our office at 360-895-2527 and we would be happy to help you with any of your issues or concerns. Our Service Department has emergency service 24 Hours a Day, 7 Days a Week.
What products do you offer?
Air Masters Inc. is a full service and installation company installing the full line of Lennox heating, cooling, and indoor air quality products, ductless heat pumps, Kohler Generators, and tankless water heaters for residential, new construction, and commercial. Whether you need a thermostat replaced or a full system replacement, we are up to the task. Air Masters Inc. employs the most knowledgeable people in the business to make your projects run smooth and seamless.
Call us with your questions or to schedule a Free Estimate today at 360-895-2527.
Where can I find information about your Company?

There is information listed about our company right on this website.  We know choosing a reputable contractor is the most important decision you can make when planning your project or repair.  Here are some additional resources to aid in making your decision:

  •  www.bbb.org(Better Business Bureau) Look up our A+ rating
  • Check for our registered Contractor’s License # AIRMAI*0440Q on Labor & Industries website
    • Check our local Customer Service Rating on www.checkbook.org
    • Contact our office for a list of Customer References who have agreed to serve as references for our company.  Air Masters Inc. deeply appreciates their help in making your decision easier to choose a qualified contractor.
    • Air Masters Inc. is a Lennox Premier Dealer, this indicates that we meet the highest Lennox standards for customer satisfaction, with a rating of 98% or higher, and continuing education.  From helping you determine which system is right for your family, to installation, maintenance, and service, the Lennox Premier symbol is the mark of your independent Lennox dealer’s professional and technical expertise.
Where can I find some customer testimonials?
Click Here to go to our Testimonial Section on this page

or Contact our office for a list of Customer References who have agreed to serve as references for our company. Air Masters Inc. deeply appreciates their help in making your decision easier to choose a qualified contractor.

AIR MASTERS HEATING CUSTOMER COMMENTS

“My old hot water tank sprung a leak and needed replacement. I called Air Masters and the old tank was completely replaced with a brand new AO Smith tank and the old one haled away. Also, and expansion system, earthquake straps securing, and a drain system were installed. Great job!.”

Michael H.

Port Orchard, WA

“All the staff that I dealt with were very professional. I did receive some conflicting information between the service tech and Walt and the installer. The last two said one thing and the service tech said something different. I went with the advice from Walt and the installer.”

Keith W.

Port Orchard, WA

“We really appreciated the professionalism of Mike Nottingham and crew. The only issue we had was the install crew was unaware that we had purchased a wireless thermostat and not all parts of system were loaded onto the truck. This resulted in delay (1 day) extra for installation. Mike has been extremely helpful in answering questions and helping us learn the system quickly. Thank you very much!”

Karl S.

Port Orchard, WA

“Walter stepped up to deliver the promised system that had the heat pump lock out which qualified for the $300 PSE rebate. Had to wait until 10:00AM on install date for the substitute tech to arrive. The startup tech arrived at 11:00AM on the second day. Installers were top quality.”

Richard S.

Bainbridge Island, WA

“Everything ran like clockwork – well organized. Walt was very clear about the procedures. The installers were courteous and showed respect for my property. The machine is very quiet and economical. Thank you.”

Greg H.

Bremerton, WA

“Water heater installation was done with a minimum of disruption. Crew was on time, very friendly, and explained settings and operation before leaving. They were neat and thorough and cleaned the workplace and walkway before leaving. We will certainly contact the company for future plumbing and heating needs.”

Daniel R.

Port Orchard, WA

“Walt was very understanding and took me and my wife through step by step. Very professional. The two men (didn’t get their names) were very good. No mess was left. Only mine (tried to get them to take, but no way) Good job on them. The tech was very good. Everyone we encountered with this installation were beyond reproach. They have no vices. Thank you for helping us beat the heat. PS As your slogan says, “Quality doesn’t cost, It pays” That is true.”

Max E.

Port Orchard, WA

““I found you to be on time, considerate, friendly and honest. The salesperson was very up front about costs and how we could balance budget with heating and cooling needs. I genuinely liked the people I met on this job. And when things deviated from what was expected, resulting in additional cost, that was handled very well also”

Kim H.

Port Orchard, WA

“Pride and professionalism runs deeps in Air Masters Inc. Walt Pomerinke & gentlemen who installed our furnace are valuable assets. They really know what they are doing. Sincerely appreciate the fact that my install schedule was cut down by 5 days… This a really big deal during the winter months… Great team!!!”

Elmer A.

Port Orchard, WA